Ratings based on 90 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 1, 2023 on Expedia
It's at the end of a back alley, the rooms are basic, there is an odour/smell - best you pay another $50 and get a 4 star. This is not a 3 star hotel, its one star at best. Avoid !!
Comment from Hotel Management
Oct. 16, 2023 by steve, Hotel Management
Thank you for the review appreciate your words please do mind that you forgot to write you just paid 20 with breakfast and a free shuttle to the airport. "BACK ALLEY" Negombo Lagoon
by A traveller
Posted Sep. 29, 2023 on Hotels
Comment from Hotel Management
Oct. 23, 2023 by Udi , Hotel Management
Thank you !
by A traveller
Nice hotel with amazing owner
Posted Sep. 19, 2023 on HotelsGreat stay for my first night in Sri Lanka. I had a airport transfer arranged prior to my arrival and was in constant contact with the owner via WhatsApp. There is a cafe down the road, or you can get to the beach restaurants with a $1-$2 Pick Me ride (download the app- it’s like Uber). Breakfast was a nice addition. I was able to stay in the room until 3PM at no extra charge, which was really helpful since I had to get back to airport in afternoon. Free airport drop is great!
by A traveller
A hidden jewel
Posted Aug. 27, 2023 on HotelsVery huge room for very little price
Hotel manager , Woody was available all time and gave good advice..many good places R&R for coffees or ice creams.
Didnt have time to explore the beaches
Negombo is an easier place to chop around than colombo on a trishaw..lots of fruits esp durians on the road
Will come again insyaAllah just to explore the beach
Comment from Hotel Management
Oct. 23, 2023 by Udi , Hotel Management
Thank you ! Always welcome back
by A traveller
Posted Apr. 26, 2023 on Expedia
Very hospitable staff,very kind
Comment from Hotel Management
May 3, 2023 by Udi, Hotel Management
Thank you and hope to welcome you back !
by A traveller
Posted Dec. 4, 2022 on Hotels
Comment from Hotel Management
Dec. 5, 2022 by Udi, Hotel Management
Thank you & hope to welcome you back!
by A traveller
Posted Aug. 18, 2022 on Expedia
Staff and service is exceptional! The facilities are basic, price is great and it’s fairly close to the airport. They went above and beyond to arrange a safe ride in the middle of the night to the hotel and even drove us to catch our bus. Udi answered a thousand of our questions and provided a wonderful breakfast. We travel a lot and I can say we probably received some of the best and kindest service at White Palace.
Comment from Hotel Management
Sep. 14, 2022 by Udi, Hotel Management
Thank you ! For being such nice guest ... Hope to welcome you all one again .
by A traveller
Posted Jul. 14, 2022 on Expedia
Great hotel and helpful staff.
Comment from Hotel Management
Jul. 19, 2022 by Udi, Hotel Management
Thank you and hope to welcome you again!
by A traveller
Posted Jul. 6, 2022 on Expedia
Nice hotel, close to the airport. Kind and helpful staff. Cold AC and good wifi. Nice breakfast by the lagoon.
Comment from Hotel Management
Jul. 19, 2022 by Udi, Hotel Management
Thank you and hope to welcome you again!
by A traveller
Posted Apr. 22, 2022 on Expedia
From the minute I arrived, the staff was waiting for me at the gate and welcomed me. Very big and clean room. Very friendly and nice staff. They even helped me when my train ticket wasn’t delivered!
Comment from Hotel Management
May 10, 2022 by Udi, Hotel Management
Thank you hops to welcome you back !