Received excellent customer service, on family-owned and -run, vacation property. The villa resembles a castle on the exterior. Interior is spacious, and spotless. Great Room is , decorated with quirky items, such as a chair & footstool, both with the British flag; vinyl records with an actual player, and a fireplace. Our ground-floor bedroom faced the back, overlooking a pool and patio area. Breakfast of latte, cappuccino and croissants. We asked for boiled eggs, which helps my diet. Kim, kindly complied and added fresh figs and pears! She gave us suggestions for local spots. Unfortunately their restaurant is temporarily closed. When it re-opens, it will be a great addition! Attention and care - made for a great vacation.