6/10 Okay
Dustin
Travelled with group
Apr 4, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Update as of check out:
I once again asked for a fan due to the room temperature, this time I was met with a very friendly receptionist that had the fan up in 3 minutes. Also while checking out the informed me they would be comping part of our trip due to inconvenience and the receptionist was very nice and apologetic. The whole experience was overall neutral but I'm glad that they addressed the issues and made an attempt to fix it. Rating changed from 1 star to 3.
PROS
-Rooms are clean and kept up by staff daily.
-Bathrooms are modern but as many others have said there's very low water pressure.
-Beds are EXTREMELY comfortable
-Location is great, others complained about loud music all night, we didn't experience that at all.
Only other bad was the pool, it's filthy and not very well maintained. Don't come expecting to use it.
We've been to New Orleans a dozen times, we've stayed at some of the smallest hotels, all the way to the larger chains, this was by far the worst stay we've ever had. It was quite literally 1 thing after another. After initially booking us in the wrong room they blew up my phone while I was out on the town all evening. They then forced us to pack up and move on the second day of our trip, offering no compensation or even apology for their complete screw up. (I was offered to receive a call from the manager that I initially ignored). On day 3 of our trip we called to request a fan because the room they moved us to doesn't allow you to turn the thermost
Dustin
Stayed 4 nights in Mar 2025