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Bienville House

3.5 star property
Historic hotel near Canal Street

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Photo gallery for Bienville House

Suite (French Quarter)
Breakfast area
Lobby
Front of property
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • Room service
  • Laundry
  • Pet-friendly

Explore the area

Map
320 Decatur St, New Orleans, LA, 70130
  • Canal Street
    ‪4 min walk‬
  • Bourbon Street
    ‪5 min walk‬
  • Jackson Square
    ‪5 min walk‬
  • New Orleans, LA (NEW-Lakefront)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Double Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Interior)

Suite (Interior)

Suite (Interior)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Salon)

Superior Room, 1 King Bed (Salon)

Superior Room, 1 King Bed (Salon)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (French Quarter)

Suite (French Quarter)

Suite (French Quarter)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (SunDeck)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 2 Double Beds (SunDeck)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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View from room

Bourbon Orleans Hotel

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (3535)
The price is CA $218
per night
CA $290 total
includes taxes & fees
9 Mar - 10 Mar
Bourbon Orleans Hotel

About the area

New Orleans

French Quarter stay.At this French Quarter hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Caesars New Orleans Casino and Jackson Square are also within half a mile (1 km).

What's nearby

  • Canal Street - 4 min walk
  • Bourbon Street - 5 min walk
  • Caesars New Orleans Casino - 7 min walk
  • Ernest N. Morial Convention Center - 16 min walk
  • Caesars Superdome - 3 min drive

Getting around

  • Bienville Station - 3 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 21 min drive

Restaurants

  • ‪Felipe's Taqueria - ‬1 min walk
  • ‪Napoleon House - ‬4 min walk
  • ‪Cafe Beignet, Royal Street - ‬4 min walk
  • ‪Chart Room - ‬2 min walk
  • ‪Beachbum Berry's Latitude 29 - ‬1 min walk

About this property

Bienville House

Historic hotel near Canal Street
Bienville House offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. The business-friendly Bienville House also features multilingual staff, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.

This New Orleans hotel is smoke free.

  • 83 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Bienville House offers 83 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (USD 49.83 per night; includes in/out privileges)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 49.83 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus USD 100.00 one-time cleaning
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM.

Property is also known as

Bienville
Bienville House
Bienville House Hotel
Bienville House Hotel New Orleans
Bienville House New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Bienville House Hotel
Bienville House New Orleans
Bienville House Hotel New Orleans

Bienville House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 757 out of 1093 reviews
Rating 8 - Good. 211 out of 1093 reviews
Rating 6 - Okay. 77 out of 1093 reviews
Rating 4 - Poor. 27 out of 1093 reviews
Rating 2 - Terrible. 21 out of 1093 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tracy, BROOKLIN

Stayed 1 night in Dec 2024

6/10 Okay

BRIAN T, Streator

Stayed 3 nights in Dec 2024

6/10 Okay

BRIAN T, Streator

Travelled with family
Liked: Cleanliness, amenities
Decent stay and location, but the fire alarm went off twice in the middle of the night the first night, and once the second night. Obviously woke us all 3 times. No communication from the hotel as to whether it was a fire or false alarm. Front desk said “sorry” and that was it.

10/10 Excellent

AMY, eden

Stayed 1 night in Dec 2024

10/10 Excellent

Margaret, Baton Rouge

Stayed 1 night in Nov 2024

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little stay in the quarter
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing!
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and room
Stayed 1 night in Nov 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great place but expensive
Business trip to attend a conference in New Orleans. The staff here are very friendly and informative. The rooms are clean and comfortable. My only reasons for not having this a 5-star is that I paid almost $400 per night and the breakfast offerings were only coffee. Doesn’t quite seem worth it!
Stayed 1 night in Nov 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely impressed
this is definitely what I would consider a luxury hotel. the room was absolutely gorgeous, bed was very comfortable. & was so clean, and we were so impressed. staff was so very friendly and helpful. parking and check in / check out was a breeze. location was perfect and hotel was very quiet. they had a crib available for our daughter and brought it right to our room. will def stay again!
Stayed 1 night in Nov 2024

8/10 Good

Cynthia L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Katie

Stayed 2 nights in Nov 2024

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed 4 nights. The rooms are nice and very clean, staff nice and helpful but the hotel did not meet my expectations in these areas ( as advertised but not fulfilled): Guests cannot control temp in rooms. It's either cold or hot. The thermostat can only be adjusted by staff, switch is in the closet (?) and maintenance has to come in to do it. Pool is not available for guests to enjoy, it has not been cleaned for some time. They claim that pool is under maintenance but I think they are just waiting for temps to cool to drain it. We were there for 5 days and nothing was done with the pool. Our toilet seat was loose and housekeeping is hit or miss. Never replaced dirty glasses, towels and toiletries were replenished sparingly. No attention to detail. Rooms are not sound proof, again advertised as such. You can hear other guests in neighborimg rooms. Finally, our room faced the back of property. Every morning there was noisy music coming from the nearby ships. I would not stay in this hotel again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely with a comfortable 4 poster bed and beautiful marble bathroom.i will definitely come back here.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Carol Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. My room nicely furnished, comfortable, lovely sumptuous bathroom. Staff outstanding, kind, helpful, professional. They treated you like family- it was amazing and an amazing start from the morning and all day and night long. I give them 10 stars. Thank you, Hotel Bienville And their sister hotel, The Monteleone (?sp) had a great rooftop pool and bar, as well as a place to workout. Only thing missing was a place to shower before and after the pool.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not impressed. Won't go back
I was disappointed. Based on previous reviews I thought I would really enjoy this hotel. I love historic buildings and the room was a nice size but the service was not good. The pool was brown. Our room was never vacuumed. The lobby was small and very lightly decorated. I've stayed other hotels in the French Quarter that keep their lobbies decorated beautifully, especially during the holidays. This hotel had one tree - which was pretty but that's all. The restaurant was never open when we wanted to go. The front desk staff seemed to not care if we enjoyed our stay or not. Unlike other hotels in this area where the hospitality is through the roof.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dan, canton

Lovely balcony
Stayed 3 nights in Nov 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jamie, SANTA MONICA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to the train tracks and the trains do start running in the early hours of the morning horns blaring. If you're on the Decatur Street side of the building it can be very loud.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Our stay was wounderful. The only thing that would make it better is if their black out curtains blacked out a little better. But nothing to make our stay to uncomfortable. For those wondering, yes the hotel is older but so are most original buildings in New Orleans. If you want an authentic stay then this place is perfect. Our king room was huge and the walk in shower was beautiful. The water gets hot! So be careful there. The parking is not on site but at a neighbor hotel that you can see from the street and it is secure parking. The valet parking is $44+ according to when you stay and what is happening in town. It has a restaurant and bar beside the lobby. This did not disturb our stay. The restraunts around are awsome. Everything is with in walking distance or you can take the trolly. The staff was great and very welcoming every time we left or entered they greated us. Would definitely stay again.
Stayed 3 nights in Nov 2024