2/10 Terrible
Anthony, Mobile
2 Sep 2024
Disliked: Cleanliness, property conditions & facilities
Upon arrival, the staff was overly friendly which we initially took as a good sign. However, what we realized was that they were overcompensating for the extremely poor quality and condition of our room, which was filthy including hair in the bathroom, mold on framed prints, electrical outlets hanging loose from the wall, and a smoke detector with no batteries that hung loose as well. We couldn't walk barefoot because of the dirt on the floor (including black clumps of chewing gum embedded in the bathroom tile and cobblestone flooring in the bedroom). The hotel's front clerk failed to provide us with the proper code to the front door and side gate to the courtyard. After spending the day in the French Quarter, we returned around 5 pm to find that no staff was on site - and the 4-digit code we had been given was for the lock on the parking lot. We tried ringing a doorbell that was supposed to alert the front desk but didn't bring any help. Finally, we banged on the hotel's front door and another guest heard us and let us in. After returning to our room to find that the additional towels we requested earlier had not been left (as we were told they would be -- because we only had one small bath towel), we noticed other disgusting details (a burn hole in the bed comforter, missing light bulb, holes in walls). We didn't even feel comfortable sitting on the bed. Because we live only two hours away from New Orleans, we opted to leave the hotel that night and didn't return to stay.
Anthony
Stayed 1 night in Aug 2024