2/10 Terrible
Ashley
Travelled with partner
8 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 4 days but were supposed to stay 5. We did not have a warm blanket on the bed. The fire detectors in the room were broken. The bar and restaurant were not functioning. On our fourth day, we were told a story that management had changed October 1 and that our Expedia payment was not given to the new owners. They asked us to pay again the same price of about $1300 and to “ ask Expedia for a refund”. We of course did not do this. We spent almost 2 hours arguing with the front desk about this as they admitted that it was unprofessional and they should have been upfront with all guests that management had changed and we of course stated that it was not our problem that they were not getting their money from the previous owners. The entire time we were almost the only people staying there. The elevator was broken (she said it broke that morning but according to other reviews it looks like it broke months ago). No one ever came to check on us or clean our room in 5 days. The staff could not give us their bosses name or number for fear of their boss getting angry at them. We felt the worker was possibly being controlled or manipulated as she was living there and put an impossible situation of asking every guest to pay again. We left a night early without getting our money back for the final night as we felt it was completely sketchy and we didn’t feel safe staying there. Expedia should not be affiliated with this hotel anymore that is honestly barely functioning.
Ashley
Stayed 5 nights in Nov 2024