2/10 Terrible
Linda C.
1 Sep 2024
Disliked: Cleanliness
Beware of Bed Bugs, Unsanitary
I teied to give the property one star but the app would not allow. We checked in after the 4pm check-in time. Dovid admitted us into the property but said our room was not ready because the duvet needed to be changed. We waited an additional 15min. When we walked in the room, we IMMEDIATELY noticed a bed bug crawling across the white bedspread. We took a video of it, then left the room. The last thing we wanted was to have our clothes and bags infected.The over all feel of the family hotel is a poorly maintained not very clean property.We spoke to the owner who refused to give us a refund or even a partial refund. WE filed a dispute with VRBO who responded they would not support our claim because we didn’t stay in the room and document more bugs to qualify as an infestation. We were then stuck in New York City, out the cost of two nights in an unsanitary hotel with bed bugs because we were unwilling to stay in a property that clearly has an issue.Very Disappointed in the owner and VRBOs response after many years of using the service.we plan to plan to report the hotel to the health department.
Linda C.
Stayed 2 nights in Aug 2024