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Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

2.5 star property
Hotel near Times Square in New York

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Exterior
Exterior
Pillowtop beds, in-room safe, desk, laptop workspace
Interior
City view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Intrepid Sea, Air and Space Museum
    7 min walk
  • Jacob K. Javits Convention Center
    10 min walk
  • Times Square
    11 min walk
  • New York, NY (LGA-LaGuardia)
    33 min drive

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Holiday Inn New York City - Times Square, an IHG Hotel
Free WiFi
Air conditioning
Gym
Breakfast available
4.1 out of 5, Very good, (1768)
The price is CA $1,430
per night
CA $1,646 total
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn New York City - Times Square, an IHG Hotel

About the area

New York

City center stay.Within a 15-minute walk of this Manhattan hotel, you'll find Times Square and Manhattan Cruise Terminal. Broadway and Rockefeller Center are also within 2 miles (3 km).

What's nearby

  • Times Square - 11 min walk - 1.0 km
  • Manhattan Cruise Terminal - 12 min walk - 1.0 km
  • Broadway - 12 min walk - 1.1 km
  • Rockefeller Center - 17 min walk - 1.5 km
  • Madison Square Garden - 3 min drive - 2.4 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪Landmark Tavern - ‬4 min walk
  • ‪DBL/ Dive Bar Lounge - ‬3 min walk
  • ‪Back pocket bar - ‬3 min walk
  • ‪Anejo - ‬3 min walk

About this property

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Hotel near Times Square in New York
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side, an IHG Hotel.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side, an IHG Hotel offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Microwave
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.8 mi (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:00 AM
  • Room service available

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side an IHG Hotel
"Holiday Inn Express New York Manhattan West Side an IHG Hotel"

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 613 out of 1494 reviews" "
Rating 8 - Good. 427 out of 1494 reviews" "
Rating 6 - Okay. 244 out of 1494 reviews" "
Rating 4 - Poor. 112 out of 1494 reviews" "
Rating 2 - Terrible. 98 out of 1494 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Christopher, Ladson

Stayed 9 nights in Sep 2024

4/10 Poor

Christopher, Ladson

Travelled with family
Disliked: Staff & service
The property itself was.. okay. The area was.. okay. It's Hell's Kitchen. If you're expecting glitz and glamor, this isn't the area. There were highlights. The local bagel shop was amazing though crowded. Still worth the walk even though it was half a mile away. The hotel breakfast? Meh.. it was food.That's about as kind as I can be about it. But SUPER crowded. Actually, the whole place seemed crowded. There was a line at the desk every time I walked by. The big disappointment was finding out when I got there that I was booked for 9 nights when I was leaving in 2. Admittedly, that was my fault for not going through Travelocity more carefully. I will say, Travelocity did a great job trying to get it straightened out but.. since there was a 'no refund' in place from Holiday Inn, it was the most expensive hotel I didn't stay in for a week. That kinda tainted the experience quite a bit but I appreciate Travelocity's efforts very much.
Stayed 9 nights in Sep 2024

6/10 Okay

XING

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Aug 2024

6/10 Okay

Allan

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall, it is an extremely average hotel. For a weeks stay in a busy area of NYC, it was worth the price. However, there were barely any seating opportunities in the morning for the breakfast for the size of the property. The hotel has 11 floors of guests and maybe 30 seats. You either had to eat in your room on your bed or stand around for 30 minutes to wait for a table. The staff were friendly and courteous, but the housekeeping would not come until 4pm each day and usually during that time, we were back from our days journey getting ready for supper and would not be able to get a thorough clean of the room. There would also be daily room checks, which is fine, but again, it would be around 4-5pm, they would knock once, give you only a few seconds to respond or they would barge in right away. It was strange and often times quite intruding if we were having a lay down or changing our clothing. The heat system in the room was difficult to maneuver, often times pushing out a lot of hot air or a lot of cold air with no option in between. It took a few days to get used to the system, but at one point, we could not adjust the thermostat at all, and an engineer needed to fix it. The lamp on the desk was glitching out on our last day. While this did not effect our trip, it was quite bothersome and we let the staff know to check that cord in case of electrical issues. I do hope your stay is preferred, but I would likely not recommend this hotel to another person or return myself.
Stayed 8 nights in Aug 2024

6/10 Okay

Jason

Liked: Cleanliness
Stayed 4 nights in Aug 2024

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service
Staff were helpful and sorted problems out quickly and efficiently. The hotel’s decor is dated and the carpet in my room was dirty, (I bought sliders from a bargain shop nearby). The worst thing about the hotel is breakfast, nowhere to sit, not enough staff to replenish the food, customers behave like seagulls around a trawler when food comes out. There is no monitoring of who is eligible for breakfast, you could easily walk in off the street and help yourself. The food itself is average but, because other guests hoard food like there is a siege, the selection is poor. The hotel really should work at breakfast as it is its biggest failing
Stayed 9 nights in Aug 2024

8/10 Good

donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and well maintained. However, there was NO place to recycle cans or bottles, despite the big push to recycle in NYC. Most importantly, it was JAMMED! I don't know if this is normal summer rush, but every room must have been FULL, so the two tiny elevators took 10 minutes to reach your floor, and the car was usually full. Worst of all, breakfast was good--but a MADHOUSE, with NO free tables, and crowds everywhere, and lots of food items running out over and over again. It took a long time to get the food, find a table, and finish breakfast. And the location is not that close or central to most sights of NYC--way out in Hell's Kitchen, more than a mile from the downtown area, and half a mile to the nearest subway station, so a LOT of walking to get there.... It's cheap by Manhattan standards, and the food was good, but the crowding made it less enjoyable. Maybe it's better in the off-season....
Stayed 7 nights in Aug 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy everything, stuff is great, location couldn’t be better and the breakfast amazing!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

SABRINA MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 4 nights in Aug 2024

6/10 Okay

Daniel

Stayed 4 nights in Aug 2024

10/10 Excellent

Earl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Chinami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

yamileth, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Aug 2024

8/10 Good

UPENDRANATHAN, EDISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

PAUL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pros: Great location Clean room and common areas Friendly staff Great neighborhood Cons: Breakfast is way too busy and crowded, was not able to have breakfast in 5 days there. Too many people, too small a space. When there were less that 50 people, there was no food left. Asked two different staff to fix the bathtub which didn't drain properly as well as the TV that was always looking for a signal. They were never fixed during he stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Eyad

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad breakfast , staff are not helpfulat at all . Two elevator was not enough for hotel guest AC sound was terruble . I don’t recommend this hotel for anyone Except for those who don’t care about hospitallty The hotel is close to time square .
Stayed 2 nights in Jul 2024

8/10 Good

Tierra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast that was served during the weekend should have been more monitored by staff. People were extremely rude & inconsiderate. Also the shower should have instructions who knew to pull the lever underneath the faucet. Besides those 2 things the stay wasn’t bad.
Stayed 4 nights in Aug 2024

6/10 Okay

Adamo

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The parking was badly communicated to us. Desk manager told us one thing and parking staff told us another.
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

manesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 2 room for 6 people and payed a deposit that they did not pay refund, Arrived at hotel and they said we have given the 2 rooms to someone else and there is no rooms available. DO NOT TRUST THIS HOTEL OR EXPEDIA FOR YOUR BOOKING.
Stayed 5 nights in Aug 2024

6/10 Okay

Erin

Travelled with family
Disliked: Amenities
Staff was helpful when I requested towels, soap, and someone to come look at a problem in the room. However, I received a call from front desk at 2:30 am asking if I would be checking in … after having checked in already at 4:30 pm the previous evening. Also, there is certainly an ant infestation. We left some snacks on the cupboard where coffee maker is kept, and returns that night to find the interior of the cupboard and garbage pail (where we had placed a couple wrapper) swarming with ants. Having breakfast included in the price was something I was looking for, however, it was not very good and we ended up buying breakfast elsewhere. Otherwise, the beds were fine. Staff, as mentioned, were friendly and helpful. Room was small but we didn’t need more space.
Stayed 4 nights in Aug 2024

10/10 Excellent

Zila

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place nice stuff
Stayed 3 nights in Aug 2024

6/10 Okay

Karen

Travelled with family
The morning breakfast was not that great. And the area to eat was way to small for the amount of people that were eating…..
Stayed 3 nights in Jul 2024