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Hotel Hayden

4.0 star property
4-star hotel near Madison Square Garden

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Photo gallery for Hotel Hayden

Lobby sitting area
Exterior
View from room
Lobby
Egyptian cotton sheets, premium bedding, in-room safe, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • 5th Avenue
    ‪6 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and 5th Avenue. Also, Empire State Building is within half a mile (1 km) and Times Square is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 6 min walk
  • Empire State Building - 10 min walk
  • Times Square - 14 min walk
  • Broadway - 15 min walk
  • Grand Central Terminal - 3 min drive

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬3 min walk
  • ‪Ajisen Ramen - ‬3 min walk
  • ‪The Fleur Room - ‬2 min walk
  • ‪Barn Joo Nomad - ‬2 min walk

About this property

Hotel Hayden

4-star hotel near Madison Square Garden
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 20 levels
  • Built in 2008
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 43-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. At check-in, guests must provide a record of full COVID-19 vaccination.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 321 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 190 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 84 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

LYNNETTE, San pablo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy check in great location close to everything
Stayed 1 night in Feb 2025

6/10 Okay

Christopher

Liked: Staff & service
Room was blistering hot when I got in and the AC took forever to kick on so I just had to sit there and sweat. I don’t understand why the room thermostat was set to max heat. Stay besides that was fine, no shower door which was a bit off but it was fine. One of the main two lights in the bathroom was broken so had to use a flashlight to really see my face to shave. Overall it was fine, wouldn’t be against staying again but definitely wouldn’t opt for it.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just Okay
It was just okay. I've stayed here two times. I stay in hotels frequently. It is relatively quiet (except for the vacuuming outside my room at 10 pm). The beds are not comfortable, the pillows have an old smell, and the air conditioning didn't work.
Stayed 1 night in Nov 2024

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Property conditions & facilities
Heat in room. Turned it way down/opened the windows and could not get comfortable
Stayed 1 night in Nov 2024

2/10 Terrible

Tamara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, so clean
Stayed 1 night in Nov 2024

6/10 Okay

Yizhen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Alfonso

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
terrible room conditions
cofee machine didnt work. There was no iron in place. Internet work with failures and it was " insecure". Cable TV worked intermiten with low cable signal. the doors was not closing properly and got jammed. the AC system was quite noise
Stayed 3 nights in Nov 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean and a nic choice of breakfast pastries….
Stayed 1 night in Nov 2024

6/10 Okay

Jenny, Keene

Travelled with family
The bathroom wasn’t great the half shower left the floor very wet and water pressure wasn’t very good
Stayed 1 night in Nov 2024

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
AC did not work in our room. Room service sent an engineer to fix. He opened the wall panel and reset the unit. It worked for a while then stopped and never came back on. No fitted sheets on the bed. Door knob falling off in the bathroom. NO FAN IN THE BATHROOM. Continental breakfast only, very simple, not very good. Not impressed at all especially for the weekend prices!!!
Stayed 2 nights in Nov 2024

4/10 Poor

Sean

Disliked: Staff & service, property conditions & facilities
Room had many things that were broken and management and the building took 3 days to make one repair.
Stayed 4 nights in Nov 2024

10/10 Excellent

gregory

Stayed 1 night in Nov 2024

4/10 Poor

Deena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room had a strange smell, bathroom shower had visible mold
Stayed 2 nights in Nov 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near everything I needed for my short visit
Stayed 2 nights in Oct 2024

6/10 Okay

david

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Lori

Stayed 1 night in Oct 2024

10/10 Excellent

Anupama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were amazing. All details were taken care of. Room had every amenity. Bed could be better. wall needs to be painted. Accommodating staff. Simple process.
Stayed 1 night in Oct 2024

8/10 Good

Edward J.

Travelled with partner
Clean room, average hotel room but met expectations just fine for the price. Attentive staff and easy check in. Good central location easy to access multiple subways
Stayed 1 night in Oct 2024

2/10 Terrible

Nivaldo

Stayed 1 night in Oct 2024

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst bed of all time!
Was pushed aside by the front desk clerk because my room wasn’t ready. Went to work out and the fitness room was horrendous! Barely stocked and the size of a walk in closet. Finally when it was she rambled through the points of the hotel informing me that the bar and restaurant were closed for renovations. Made it to my room, there was no view the thermometer was broken in the room and the sheets looked dirty and there was no fitted sheet on the bed. The bed itself was one of the worst I’ve ever slept on. I’ve gotten better nights sleep at a motel 8! For over $400 a night I expected much better accommodations. Very disappointed in the experience will not recommend this hotel to anyone.
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very convenient location great area friendly staff
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location
Good location
Stayed 1 night in Oct 2024

6/10 Okay

Janien

A Quick check was the best part
The room size was fine but the bed was too hard, they had plastic over the mattress and a thin sheet over that. The plastic was gross the pillow cases were too small for the pillows. The view out the window was of the fire esacape of the bldg across from us. Only 4 hangers in the small wardrobe. The bathroom had a blow dryer and soap and shampoo and conditioner. The tile in the shower was falling out and the grout needed a deeper clean. The room was sound proof and it did have great blackout drapes. The breakfast included was a selection of good bakery and starbucks coffee and offered juice, yogurt and bananas. That was about it. I would not stay here again.
Stayed 4 nights in Oct 2024