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Hotel Hugo

4.5 star property
Luxury New York hotel in Manhattan with a 24-hour fitness center
VIP Access

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Photo gallery for Hotel Hugo

Lobby sitting area
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Breakfast served, American cuisine, alfresco dining
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Pet-friendly

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    ‪5 min walk‬
  • New York University
    ‪13 min walk‬
  • Washington Square Park
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪39 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Arlo SoHo

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1677)
The price is CA $383
per night
CA $493 total
includes taxes & fees
10 Mar - 11 Mar
Arlo SoHo

About the area

New York

Manhattan stay.Within a 15-minute walk of this Manhattan hotel, you'll find Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 2 miles (3 km).

What's nearby

  • Hudson River Park - 5 min walk
  • Washington Square Park - 14 min walk
  • Whitney Museum of American Art - 19 min walk
  • The High Line Park - 3 min drive
  • National September 11 Memorial & Museum - 4 min drive

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville Hudson - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Family-friendly 4.5-star hotel near Chelsea Piers
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. You'll have access to the health club at a partner property. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Parking and transportation

  • Self parking on site (surcharge)
  • Height restrictions apply for onsite parking
  • Offsite parking within 656 ft (USD 55.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness center
  • Access to nearby health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • First-run movies
  • iPod dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, Kew Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay small rooms
Rooms were very small, and not enough space to put clothes. Hotel and service very nice
Stayed 3 nights in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Easy and larger room than usual for the village
Stayed 3 nights in Nov 2024

10/10 Excellent

Leah Corselli

Liked: Cleanliness, staff & service, amenities
great stay, great staff
Stayed 2 nights in Nov 2024

8/10 Good

Terkel

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Nov 2024

8/10 Good

Gable

Travelled with group
Liked: Cleanliness, staff & service
The property was ok, room was small and limited view. It needed some maintenance. The hotel location was not convenient to the subway. The area didn’t have much to offer in terms of dinning, shopping or activities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Audra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Great experience! The staff were all very friendly and helpful. The room and bathroom were clean and nicely decorated. We stayed jn a deluxe double and there was ample space for two adults. The location is terrific- walked all over the place and close subway access, too. Don’t miss the rooftop for spectacular views- great drinks and service, too!
Stayed 1 night in Nov 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cielo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the look and feel of the interior and exterior! Very elegant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have housekeeping on of the days after we requested it, it was my birthday and they didn’t with the small thing we requested such as a bottle of champagne the day for midnight. The towels were braking and smelled, the breakfast is a coffee shop that has no service. In the bathroom it doesn’t say if it’s shampoo, shower gel or conditioner because the bottles are very old
Stayed 3 nights in Nov 2024

8/10 Good

Caroline

Stayed 1 night in Oct 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Thanks you!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is strategically located near tons of must visit areas. A quick walk to the train station. Staff was very friendly and helpful. Roof top offers great views of the city.
Stayed 4 nights in Aug 2024

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and will definitely be back! I loved the design and vibe of it, the rooms were great and roomier than I expected and the rooftop bar was epic!
Stayed 2 nights in Nov 2024

10/10 Excellent

Garry

Stayed 1 night in Oct 2024

10/10 Excellent

jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff is amazing! we loved the rooftop! clean rooms. perfect location
Stayed 4 nights in Aug 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge disappointment. We had stayed at the Hugo before Covid but the standard of the hotel has fallen dramatically. The hotel needs to be refurbished - all areas are shabby from the lift which looks like it should be used only for goods to the rooms where the cabinetry is delaminating. To make this worse, our room was not cleaned at all on two days out of three until we complained - even then the "cleaning" was cursory and no clean towels, coffee cups or refills were provided (until we called down to reception) We will not revisit I'm afaraid
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Dark, tiny room with a large window with a view of an exterior wall. AC didn’t work. Toilet seat was broken. Fridge didn’t work. Carpets are dirty throughout the building. 20 minutes in line to check in while one of the two clerks behind the desk did literally nothing. $400 for the room, $40 for “amenities” and $10 for a warm bottle of water from the desk. The room was quiet. Mediocre breakfast. Concierge got us a cab when we left but gave the driver the wrong name so we had to pull our stuff out of the cab and go looking for the concierge to tell the driver to take us. Amateurish and overpriced. Beware.

10/10 Excellent

Emma

Stayed 2 nights in Oct 2024