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Hotel Hugo

4.5 star property
Family-friendly 4.5-star hotel near Chelsea Piers

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hugo

Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily
Front of property - evening/night
Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Gym
  • Pet-friendly
  • Breakfast available

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    ‪5 min walk‬
  • New York University
    ‪13 min walk‬
  • Washington Square Park
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪39 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Arlo SoHo

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1637)
The price is CA $310
per night
CA $410 total
includes taxes & fees
6 Feb - 7 Feb
Arlo SoHo

About the area

New York

Manhattan stay.Within a 15-minute walk of this Manhattan hotel, you'll find Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 2 miles (3 km).

What's nearby

  • Hudson River Park - 5 min walk
  • Washington Square Park - 14 min walk
  • Whitney Museum of American Art - 19 min walk
  • The High Line Park - 3 min drive
  • National September 11 Memorial & Museum - 4 min drive

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville Hudson - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Family-friendly 4.5-star hotel near Chelsea Piers
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. You'll have access to the health club at a partner property. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Parking and transportation

  • Self parking on site (surcharge)
  • Height restrictions apply for onsite parking
  • Offsite parking within 656 ft (USD 55.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness center
  • Access to nearby health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • First-run movies
  • iPod dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 34.43 per accommodation, per night and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Travelled with partner
Liked: Cleanliness
Great location. Hotel, below average. Parking is outdoors, 5 blocks away from the hotel. $50 per day - this includes the hotel discount. Indoor parking around the area is cheaper. We paid for courtyard view. We had 0 view. We were on the 2nd floor and it felt like we were in a dungeon.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bad elevator situation
I didn't realize when booking that if you are there over a weekend, there is no separate elevator for the rooftop. So plan on waiting a long time to get up to your room
Stayed 5 nights in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor. Very nice staff. Extremely comfy bed!
Stayed 3 nights in Oct 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Bradley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small rooms, barely walk in it. Had some language problems with the staff just to get the room clean.
Stayed 5 nights in Sep 2024

10/10 Excellent

Hussein, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Sep 2024

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you like the quieter side of NYC this is a great location that is very walkable and allow access to all the main points in the city!
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Ndembeleki, Evanston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Sean

Disliked: Staff & service, property conditions & facilities
Our hot water didn’t work properly either cold or scalding. Our shampoo and body wash pumps didn’t work and were locked so we couldn’t get it out. We asked if we could have them fixed twice but they never did. We also had to ask to have the included housekeeping done as they just never came. Overall, the room seemed like it wasn’t clean glass ring still there when we arrived. It felt like it was still dirty.
Stayed 1 night in Sep 2024

4/10 Poor

Eric

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Lacking in guest care
I would have liked this stay had there been any semblance of guest service or care. Our room had no toiletries in terms of soap or shampoo. It did, but in pumps in the shower that didn’t work. Inform the front desk. Nothing is done about it. Our room temperature never cooled off. Set the thermostat for 65 degrees (the lowest it could go) and the room never got below 76 degrees. Tell the front desk about it. Nothing is resolved. At check I am asked “how was your stay”. So I inform them again about the issues and the woman behind the counter stares at me blankly and asks me “is there anything else?” A few days later I emailed the hotel via their website. It’s now been over a week since the email. I still have not received a response.
Stayed 1 night in Sep 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely. Large room. Quiet area. Nice restaurant.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yudelkis

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!! Great ambience
Stayed 3 nights in Sep 2024

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service
It was ok room was small
Stayed 4 nights in Aug 2024

2/10 Terrible

Celia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Dwight

Stayed 4 nights in Sep 2024

10/10 Excellent

Francie, Riverside

Liked: Cleanliness, staff & service
It was a great location especially for my family and I. My family loved shopping and it was the perfect area. The only downfall was the toilet ... the seat was broken we had asked to get it fixed and no one came. Mu pregnant cousin almost fell into the toilet because the seat came off. There than that amazing rooftop view.
Stayed 4 nights in Sep 2024

8/10 Good

Stephanie

Liked: Amenities
Stayed 1 night in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great location and hotel amenities but little things like a clogged sink, no soap or shampoo in dispensers and bad mini blinds need a little attention to detail. Otherwise - a very good and pretty option in that part of Manhattan - nice overall facility and quality, cleanliness and serve - I will be staying there again next time
Stayed 2 nights in Sep 2024

6/10 Okay

Justin Vladimir

Travelled with family
Disliked: Property conditions & facilities
Pretty basic with a nice lobby. Overpriced. Not many other options out there at this price point though.
Stayed 1 night in Jun 2024

10/10 Excellent

william

Stayed 1 night in Aug 2024

10/10 Excellent

Lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, clean and great area near shopping and great bars and restaurants yet still quiet. Incredible rooftop views!
Stayed 4 nights in Sep 2024

10/10 Excellent

William

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024