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Lotte New York Palace

4.5 star property
Family-friendly 4.5-star hotel near 5th Avenue

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Photo gallery for Lotte New York Palace

Lobby lounge
City view
Plasma TV, pay movies
Lobby lounge
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Gym

Explore the area

Map
455 Madison Ave, New York, NY, 10022
  • Rockefeller Center
    ‪7 min walk‬
  • Grand Central Terminal
    ‪10 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Accessible (Palace)

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Palace, King)

  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Palace)

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Corner (Corner with Pantry)

Bathroom sink

Suite, Corner (Corner with Pantry)

  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Studio, 2 Queen Beds, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, King and Two Doubles)

  • 71 sq m
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Premier Room, 1 King Bed, Accessible, View

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Accessible, View

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • 156 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, Accessible, View (Skyline)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Tower (King)

  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner (Corner)

  • 112.4 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, View (Skyline)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, View (Skyline)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Studio Suite King

Premium bedding, in-room safe, desk, laptop workspace

Palace Studio Suite King

  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, 2 Kings)

  • 71 sq m
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

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About the area

New York

Manhattan stay.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Rockefeller Center. Grand Central Terminal and Broadway are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 7 min walk - 0.6 km
  • Grand Central Terminal - 10 min walk - 0.9 km
  • Broadway - 11 min walk - 0.9 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • ‪Essen Slow Fast Food - ‬3 min walk
  • ‪Inside Park at St Bart's - ‬3 min walk
  • ‪Toasties - ‬1 min walk
  • ‪Empellon - ‬3 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Lotte New York Palace

Family-friendly 4.5-star hotel near 5th Avenue
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Meeting rooms
  • Built in 1981
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)

Parking and transportation

  • Secured covered valet parking on site (USD 90 per day)
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 6:30 AM–noon on weekends: USD 24-100 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Pay movies
  • Plasma TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 90 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 910 out of 1362 reviews
Rating 8 - Good. 227 out of 1362 reviews
Rating 6 - Okay. 129 out of 1362 reviews
Rating 4 - Poor. 57 out of 1362 reviews
Rating 2 - Terrible. 39 out of 1362 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler Chad

Stayed 4 nights in Dec 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Dena

Stayed 4 nights in Dec 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely stunning! The staff is exceptional. Each staff we encountered was kind and there was a sense of pride in what they did. Our only tiny complaint is the comfort of the mattress and pillows. We were able to overlook this due to the beauty and quality of everything else!

8/10 Good

Lee

Stayed 4 nights in Dec 2024

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel built from a gilded age mansion. Great staff, clean rooms, fantastic location! Only thing is we stayed during Christmas, so very busy. I think they should adopt the same rules at the Plaza, no one inside other than hotel guests. Way too many "non-guests" inside jamming up the place taking pics.

10/10 Excellent

Gabriela, mexico city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!! evrything is excellet!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Everyone was friendly and nice and the whole hotel was amazing! Can't wait to stay again.

10/10 Excellent

Stepan

Stayed 3 nights in Nov 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated for Christmas and has the most stunning tree; however, it lacked in dining options especially during the busy season. Also, the rooms can use a major upgrade in style, water pressure, and offerings especially given the price per night.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is absolutely wonderful! Visiting at Christmas was spectacular. The courtyard is absolutely gorgeously decorated as well as the rest of the hotel. The staff it's not only of the highest caliber, but they are all very friendly and helpful. The location is perfect for your visit to the city, you can walk just about anywhere.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return
Our new favorite hotel. Great location and wonderful staff…
Overlooking St Pats cathedral
Decked out for the holidays
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen

Stayed 3 nights in Nov 2024

8/10 Good

Konnie, Waltham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here. We booked a double King room facing the city (not Cathedral). View was ok. Room was spacious and clean. Bathroom could be bigger. It needed shelves below the sink for space to put toiletry bags. The lobby and the courtyard were lovely with Christmas decorations. Staffs there were all really nice. The Gold bar was a nice place to have a drink. Our only complaint is the wait time for an elevator to go down. It took a very long time to get one when you are at the high floors. We were on the 36th floor and each time we want to go downstairs, it took at least 10-15 mins plus making a few other stops going down. Give yourself at least 30 min buffer time if you have a reservation somewhere. The holiday season is the busiest here, but the most beautiful! We loved how they had Santa visit in the lobby and on Saturdays, there’s a free tour of the mansions. The history was amazing! We loved it! The hotel is also very convenient walking distance to many attraction sites and restaurants/cafes/bars. We will probably come back again next year!
Stayed 3 nights in Dec 2024

10/10 Excellent

Yankai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Nov 2024

10/10 Excellent

LESLIE J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Fabulous! Staff and facility exceptional. Perfect location as well.
Stayed 4 nights in Dec 2024

10/10 Excellent

Israel

Stayed 4 nights in Nov 2024

10/10 Excellent

Dina

Stayed 1 night in Dec 2024

10/10 Excellent

Leah Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing!! Loved everything about it!
Stayed 4 nights in Dec 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Rooms are clean and fine but not exceptional. No coffee was provided in the room which was disappointing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was a lot better during the week than the weekend. It was too crowded like a convention hotel on the weekend. Too much for the price. But it was decorated beautifully, the service first class, food delicious, the GOLD Roommis a must see as well as the Xmas Tree outside. Would definitely stay again -
Stayed 3 nights in Dec 2024

10/10 Excellent

Keith

Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Underwhelmed by the Lotte New York Palace
The Lotte was a very underwhelming experience, especially relative to the cost. We paid $900/night for a room in early December. Pros - Location is excellent, view was great, and rooms are large for NYC - Lobby is nice, especially at Christmas time - A handful of small experiences for kids at Christmas (Santa in the lobby on Sundays, letter placed in Santa’s mailbox in lobby receives an envelope to your room) Cons - Rooms are old and surprisingly dated (felt like a room from the 90s) - Elevators are ridiculously bad. Multiple days we waited more than 10 minutes for an elevator down to the lobby. Stairs aren’t really an option for most rooms because of the height of the hotel (e.g., we were on 26th floor). - Rooms are not serviced every day with no explanation - Restaurant food tasted like a Hampton Inn continental breakfast (no offense to Hampton Inn; quality of food for 10x the price is shocking though). - No evening turn down service which is strange for a high end hotel - Staff is largely unhelpful. Concierge was especially poor, I tried making a breakfast reservation a few days out (at their own restaurant!) and she told me to go upstairs and talk to the restaurant hostess. Restaurant server was rude, he acted annoyed when he came to take our breakfast order and I asked him for a menu first. Doormen were friendly. - Lobby was constantly packed with non-hotel guests taking photos and wandering around I would not stay here again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024