The woman at check in was unpleasant. We explained we'd be n grounded at LGA and sat on the tarmac for three hours before returning to the gate and having our flight cancelled. We asked for a room with a tub because they weren't sold out and I have a knee condition and needed to soak. I was also traveling with my 11 year old and it had been a long day for us both. She was unmoved. When we called before making the last-minute reservation at the airport, she assured us there were plenty of "restaurants and pubs" within walking distance. That is not true. We spent extra on UberEats as it was 8:30 and we hadn't eaten since noon. The location is next to the highway and the car noise (and honking) goes all night. We didn't have soap in our room when we arrived and when I went down to the desk to inquire about it, she curtly said, "The housekeeper is right over there. Go ask her." The housekeeper (and the person who brought us ice, as there is no public ice machine) were both very kind, and I tipped them. There are no coffee machines in the rooms. There is public coffee downstairs in the morning. It is hella strong! There is no milk or cream available, only those vanilla flavored creamers (ick). There were two packets of Lipton black tea but no hot water made available (there is a microwave). The bed and linens were comfortable but there were only two regular sized pillows on a king sized bed. The decor is beautiful if garish, which made for an interesting experience for my child.