4/10 Poor
Juliette
Travelled with family
3 Sep 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We got to the hotel at 12am but due to over booking we didn’t get into a room until 2am. Upon arrival at the Orchard Street Hotel, it had a very foul, spoiled smell. There was some issues with overbooking and they only had one worker so we were standing there until 2am before we finally spoke up to be serviced since he was waiting on other clients. When we finally got our room key we tried to enter but someone had already occupied the room. We were then asked to stay at a partner hotel due to the unavailability. This room was in a completely different hotel on top of that. When we got to our “new hotel” which happened to be the Redford Hotel the room had a very weird smell. We tried to requests a different room but due to it being the only room left we were unable to get a different one. The space was extremely small. It was literally just a place to sleep and didn’t come with anything. The rooms do not seem to be thoroughly cleaned as when we came in and inspected there was a dead bug near the trash. If you plan on being out a lot and don’t care about where you sleep this will work. I know i was really uncomfortable and a little disappointed but i don’t think i would recommend or stay again.
Juliette
Stayed 2 nights in Aug 2024