Due to a glitch in the expedia system, I never saw my reservation. When I called hotels.com it wasn't reflected that I had a reservation. I thought I canceled it. Thursday, August 28th, my credit card was charged. I called the hotel and they explained that since it was booked through a 3rd party, I needed to call the booking agent. After three separate calls of none sense, it was no help. To this day, I'm not able to see the reservation, but they didn't offer any help or assistance to find it! Will no longer use expedia!! I will use hotels.com only because they were so friendly, helpful and provided wonderful customer service!