Booked room 10 and paid in full 3 days in advance, drove 3 and a half hours to Newark - a town we have never been to before. On arrival Carol checked us into the wrong room (room 1) which had a bare mattress, no pillows or duvet and was filthy. We showed her our receipt clearly showing we had reserved room 10 and paid in full, no apology given by Carol. We were then taken to room 10 and as we were unpacking we found soiled male underpants from the previous guest. Went down, told Carol and showed her the photo but no apology was given. Left the ‘hotel’ for the afternoon and evening. Newark was lovely. Returned to the hotel at 11pm to be confronted by Paul the owner and Carol who physically grabbed my wife’s wrist and tried to take the room key from her whilst Paul was shouting that we hadn’t paid so couldn’t stay..??!! Tried to calm the situation (genuinely were frightened and equally baffled by this bizarre behaviour) showed the receipt from Experian and the screenshot of the money taken from my bank 3 days ago only to be verbally abused and physically threatened. I have a chronic heart condition and organ failure, my wife has a medical condition. We got our medication from the fridge, packed our belongings and were essentially ‘thrown out’ at gone 11pm in a strange town, 2 vulnerable people, terrified and nowhere to go, minus £80. We will be engaging with the police but please, avoid this establishment at all costs.