2/10 Terrible
Rachel, New Providence
Travelled with partner
5 Jan 2025
Disliked: Amenities
We arrived at the property to check in at the front desk where the agent told us the property manager canceled our reservation because it wasn’t paid for but we can get the same room for double the price we originally booked it for on Travelocity. I asked for the manager she said they weren’t there and couldn’t be reached. I told her I was going to call Travelocity to report the incident. Keep in mind our reservations were still showing confirmed on Travelocity. While trying to contact Travelocity another couple were told the same thing as we were. We then realized that this was a scam by the hotel. As soon as we started speaking with Travelocity the agent called us back and said we can offer you a discounted rate which was the same rate Travelocity confirmed for us. During our stay while waiting on our Lyft we witnessed numerous guest get told the same line about the manager canceling the reservations. Travelocity/Expedia should remove this hotel from their site
Rachel
Stayed 7 nights in Dec 2024