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Mercure Charlestown

4.0 star property
Hotel near John Hunter Hospital in Newcastle

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Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Standard Room, Multiple Beds
Exterior
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Standard Room, Multiple Beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping

Explore the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Charlestown Square
    ‪18 min walk‬
  • Westfield Kotara
    ‪3 min drive‬
  • John Hunter Hospital
    ‪8 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪33 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Privilege, Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Newcastle

Adamstown Heights stay.Your stay at this Adamstown Heights hotel places you within 2 miles (3 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 miles (3 km).

What's nearby

  • Charlestown Square - 18 min walk - 1.5 km
  • Westfield Kotara - 3 min drive - 1.9 km
  • Blackbutt Reserve - 6 min drive - 4.2 km
  • John Hunter Hospital - 8 min drive - 6.8 km
  • Merewether Beach - 10 min drive - 6.4 km

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Hotel near John Hunter Hospital in Newcastle
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This Newcastle hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 1981
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products.
    Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 1000 reviews
Rating 8 - Good. 408 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ken

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Shane

Stayed 1 night in Dec 2024

10/10 Excellent

tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that we could complain about. The staff were so friendly and helpful. The restaurant meal was exquisited. Have a dessert! Room was very clean, and quiet.
Stayed 1 night in Dec 2024

8/10 Good

Jitendra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.
Stayed 1 night in Dec 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
The rooms were a little outdated and rundown, but comfortable enough for sleeping.
Stayed 1 night in Dec 2024

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Susan

Travelled with partner
Rooms a good size and nice to have balcony looking out to the trees. Would be good in future to be told in advance (when booking) that the dining area was closed to a private function. This impacted parking available. Fixtures not up to scratch in the bathroom.
Stayed 1 night in Dec 2024

6/10 Okay

Kerry

Stayed 1 night in Nov 2024

8/10 Good

Verity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and roomy. Arrived late wasn’t a problem.
Stayed 1 night in Nov 2024

8/10 Good

Georgina

Liked: Cleanliness, staff & service
The restaurant food was very good. Nice area to eat in.
Stayed 1 night in Nov 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Trent

Stayed 1 night in Nov 2024

8/10 Good

Miss Tamsin

Stayed 2 nights in Nov 2024

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service
Clean room w' newish fitout. Nice bathroom. Tiny bar fridge (no freezer) filled w' 12 of their bottles & cans. No toaster or microwave. No stand for suitcase. Nice breakfast for $27. Disappointing for $200 per night. Won't return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alexsandra, Prairiewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff. I booked the room for my 81 year old mother. The staff helped her set up the tv. Checking in on her. Great room service. Thank you.
Stayed 1 night in Oct 2024

10/10 Excellent

Tegan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The couple having a domestic for half the night
Stayed 1 night in Sep 2024

10/10 Excellent

Diorne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
A pleasure to stay at
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy hotel, not worth the money or stress it takes to stay here.
Stayed 1 night in Aug 2024

6/10 Okay

JEMMA, Melbourne

The hotel was OK, and the female staff member in the bar was lovely. However, when I noticed a half-drunk bottle of wine in the fridge, I called reception to tell them so a) I would not get charged for it and b) they were aware that no one had cleaned the fridge out after the last guest, which made me wonder about what else was not cleaned properly. On check out, I again mentioned the bottle in the fridge and my concern about cleanliness. I have no idea if it was taken on board.
Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024

8/10 Good

Kara

Travelled with family
Liked: Staff & service
The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Stayed 1 night in Aug 2024

8/10 Good

Jess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely night
Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024