6/10 Okay
Anna
Travelled with family
Jan 9, 2025
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Has potential but dated.
The reception area, lounge, breakfast room and bar area is beautifully decorated and welcoming. Modern but homely.
We arrived and checked in, the hotel had granted my request to have 2 rooms next to each other. We went to a room on the 2nd floor. Then it went downhill. The bed had hairs in it, bathroom was dirty, TV didn't work, wardrobe door was hanging off and there was a dog in the room near us barking continuously. I rang reception to inform them and they kindly offered to move me rooms. Unfortunately, i had to go down to reception, carting 4 bags of luggage with me and my son. It would have been helpful if someone could have brought the new room key to us.
We were given a room on the 3rd floor. Entering the room, there was a unpleasant smell, no wardrobe doors this time but the room was cleaner, the TV worked and no hairs in the bed. The bathroom unfortunately was still dirty with hairs. I cleaned it myself as i couldn't be bothered to move all our luggage again. The heating was broke and when i rang reception to inform them, they could only send an engineer out the next morning. Luckily we had taken a thick blanket so used that to keep warm. There was mould along the windows and the carpet wasn't very clean. I'd advise to take slippers.
They are upgrading the rooms and i would stay again once this has been completed because the service was great. Pool was nice and warm. Food was lovely, both breakfast and evening meal.
Great service just very dated rooms.
Anna
Stayed 2 nights in Dec 2024