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Hilton Newcastle Gateshead

4.0 star property
4-star eco-certified hotel near Quayside

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Photo gallery for Hilton Newcastle Gateshead

Reception
Exterior
Reception
Lobby
Executive Suite, 1 King Bed, Club Lounge Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Air conditioning

Explore the area

Map
Bottle Bank, Gateshead, England, NE8 2AR
  • The Glasshouse
    ‪4 min walk‬
  • Quayside
    ‪11 min walk‬
  • St. James' Park
    ‪3 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room, Business Lounge Access

Executive Room, Club Lounge Access

Executive Room, Business Lounge Access

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | View from room

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed (Plus)

Executive Room, 1 King Bed (Plus) | Living area

Executive Room, 1 King Bed (Plus)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed, Accessible

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Executive Suite, 1 King Bed, Club Lounge Access | Living area

Executive Suite, 1 King Bed, Business Lounge Access

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Double Bed

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Queen Bed, Balcony

Executive Room, 1 Queen Bed, Balcony

Executive Room, 1 Queen Bed, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

About the area

Gateshead

In Gateshead .Your stay at this Gateshead hotel places you within a 10-minute walk of The Glasshouse and Tyne Bridge. High Level Bridge and Castle Keep are also within half a mile (1 km).

What's nearby

  • The Glasshouse - 4 min walk - 0.3 km
  • Quayside - 11 min walk - 0.9 km
  • Northumbria University - 17 min walk - 1.5 km
  • St. James' Park - 3 min drive - 2.5 km
  • Utilita Arena Newcastle - 3 min drive - 2.0 km

Getting around

  • Central Station - 13 min walk
  • Newcastle Central Station - 14 min walk
  • Newcastle Intl. Airport (NCL) - 17 min drive

Restaurants

  • ‪The Quayside - ‬6 min walk
  • ‪Hard Rock Cafe Newcastle - ‬5 min walk
  • ‪The Glasshouse - ‬4 min walk
  • ‪By the River Brew Co - ‬3 min walk
  • ‪Red House - ‬5 min walk

About this property

Hilton Newcastle Gateshead

4-star eco-certified hotel near Quayside
Hilton Newcastle Gateshead offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 3365 square feet (313 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the eco-certified Hilton Newcastle Gateshead. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Gateshead hotel.

  • 1 building
  • 254 guestrooms or units
  • 6 levels
  • 3365 sq ft of conference space
  • 313 sq m of conference space
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Newcastle Gateshead offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Gateshead hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi, Hungarian, Italian, Polish, Turkish

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Exterior

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Covered self parking fee: GBP 15 per night
  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hilton Gateshead Newcastle
Hilton Newcastle
Hilton Newcastle Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Hotel Gateshead
Gateshead Hilton
Hilton Gateshead
Hilton International Gateshead
Hilton Newcastle Gateshead Hotel Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Gateshead Gateshead
Hilton Newcastle Gateshead Hotel Gateshead

Hilton Newcastle Gateshead Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 100 out of 1004 reviews
Rating 4 - Poor. 57 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and clean but bathroom quite dated by current standards and £15 parking charge disappointing
Stayed 1 night in Jan 2025

10/10 Excellent

Kyle

Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with good facilities. Spacious and comfortable room. Pleasant staff and great breakfast choice.
Stayed 1 night in Jan 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views and great location!
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views of the Tyne bridge and quayside. Generally a pleasant visit. The food in the restaurant for the evening meal and for breakfast was not very good despite good service by serving staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We travelled for an event at the Utilita. Access to the hotel was easy and about 15-20 minutes from the airport by taxi. The hotel was clean and beautifully presented in public areas and the bedrooms. The bed was comfortable and a choice of pillows for a restful sleep. The bedrooms were well equipped with a stunning view through a large window in the room. We ate our evening meal in the restaurant and had breakfast included in our tariff. The food was excellent with a wide choice. One of our party is celiac and the hotel have an admirable policy which met her health needs perfectly. She was very impressed and thinks it’s the best stay she’s ever had in a hotel to cater for her condition. They had even marked the room to alert staff to her condition so when we arrived at breakfast, they were expecting her with the gluten free menu. Nothing was too much trouble. We were very impressed. The staff were friendly and attentive. All in all, a great stay and excellent value for money.
Stayed 1 night in Jan 2025

8/10 Good

Alexandra-jo

Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and helpful staff
Stayed 1 night in Dec 2024

6/10 Okay

Nick

Travelled with group
Liked: Staff & service, room comfort
Hit and miss
No shower gel in the shower. And when we came back late admittedly, within 15 mins we had security at the door telling us we had to be quiet, tv not on music not on literally waiting for a take away to arrive. No we have had a call and please can you quieten down it was super heavy handed with 2 men at the door!
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, good value, chilly bedroom.
Excellent location and lovely view over the Tyne. Quiet hotel, good service at the bar. Good value 24hr parking. Would stay again. The only issue we had was a cold bedroom and we couldn’t get the temp to increase so we struggled to stay warm overnight.
Stayed 1 night in Dec 2024

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but.....
A one night stay re a business trip. Hotel was superb but disappointed that after paying for hotel there was an additional 15.00 to park. We only had breast the hotel and this was average considering the cost. We also had a drink in the bar, again. Very expensive and the beer appeared to be flat half way down. We may stay again for the convenience but will likely have all food and drink elsewhere
Stayed 1 night in Dec 2024

6/10 Okay

Jetmir

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

nicola burrows

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

4/10 Poor

nicola

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
we had the worst e learned on check in we had five rooms booked they could t find our rooms gave us four keys and disputed for over an hour that they didn't have the fifth booking the girls 50 th birthday we booked for had to wait for over an hour to get a room . the lady went round each room to se what she'd allocated to realise her self that the fifth room hadn't been given to us . we then had food and table reservations at above in the vermont of which we missed our reservation due to the check in nightmare so we were left without any food and missed our reservation . wouldn't stay here again !
Stayed 1 night in Nov 2024

10/10 Excellent

Roger

Stayed 1 night in Nov 2024

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Nicola

Travelled with family
Liked: Staff & service, property conditions & facilities
Definitely would not recommend this hotel. Stayed with my disabled mother for 3 nights couldn’t increase temperature in the room even after I reported it. First night room service was mediocre but extremely expensive. Second day room wasn’t serviced at all had to ring and complain. Third day again room wasn’t serviced while we were out had to speak to person in corridor and ask for teabags milk etc. parking charge was expensive considering the car park was on site. Thought with it being the Hilton chain we would have received excellent service but obviously not!

10/10 Excellent

Margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Fabulous
Another fantastic stay at Hilton Newcastle Gateshead. Service the usual exceptional standard, food and wine incredible. The only place we would stay when in toon!!
Stayed 1 night in Nov 2024

4/10 Poor

Martin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Just a bit grotty and needs a refresh
Stayed 1 night in Nov 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay for business, EV charging took a few attempts but once connected was fine. Easy check in and check out with good service all round.
Stayed 1 night in Nov 2024