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Best Western Plus Newport News Inn & Suites

2.5 star property
Hotel perfectly located for exploring Newport News

Choose dates to view prices

Photo gallery for Best Western Plus Newport News Inn & Suites

Exterior
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
Property amenity
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
500 Operations Dr, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪8 min walk‬
  • Riverside Medical Center
    ‪6 min drive‬
  • Christopher Newport University
    ‪8 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 19 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

  • 19 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Newport News

Heart of Newport News.A stay at this Central Newport News hotel places you within half a mile (1 km) of Patrick Henry Mall and 3 miles (5 km) of Sentara Port Warwick. Springhouse BarkPark and Hampton Roads Iceplex are also within 3 miles (5 km).

What's nearby

  • Patrick Henry Mall - 8 min walk - 0.7 km
  • Riverside Medical Center - 6 min drive - 6.0 km
  • Christopher Newport University - 8 min drive - 7.0 km
  • Mariner's Museum - 8 min drive - 7.5 km
  • Fort Eustis - 11 min drive - 12.5 km

Getting around

  • Newport News Station - 12 min drive
  • Newport News - Williamsburg Intl. Airport (PHF) - 6 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Dairy Queen - ‬4 min drive

About this property

Best Western Plus Newport News Inn & Suites

Hotel perfectly located for exploring Newport News
Best Western Plus Newport News Inn & Suites offers its guests a seasonal outdoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Best Western Plus Newport News Inn & Suites. Self parking is free.

This Newport News hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Gift shop
  • Elevator
  • No smoking on site
Best Western Plus Newport News Inn & Suites offers 65 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Fitness center
  • Seasonal outdoor pool
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in August.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Newport News
Best Western Plus Newport News
Best Western Plus Newport News Inn
Newport News Best Western
Newport News Inn
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel
Best Western Plus Newport News Inn Suites
Plus Newport News & Suites
Best Western Plus Newport News Inn & Suites Hotel
Best Western Plus Newport News Inn & Suites Newport News
Best Western Plus Newport News Inn & Suites Hotel Newport News

Best Western Plus Newport News Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1003 reviews
Rating 8 - Good. 308 out of 1003 reviews
Rating 6 - Okay. 148 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 63 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

WILL, chesapeake

Business traveller
Disliked: Property conditions & facilities
I’ve been coming to this location for a few years for work and this place is heading in the wrong direction going down. They require a $150 deposit on top of an incidental charge to stay here. If it wasn’t so convenient I would definitely find another hotel.

2/10 Terrible

lindsay

Travelled with family
Room was dirty , towels were dirty, couch was gross, no reg channels on tv little hot water, would not recommend
Stayed 2 nights in Dec 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Jonathan

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible stay
This hotel got an 8 out of 10 on Hotels.com, but looked sketch immediately when we got there. The first impression was when I went to use the bathroom in the lobby and feces was in the toilet which apparently had also been clogged. Then the first room they tried to check us into was dirty and hot water was running out the faucet in the tub and could not be turned off. Pouring, not dripping, so it felt like a sauna. We asked for a cleaner, more updated room and the one they gave us still had stains on the ceiling, floor, and sofa, unidentifiable substances splattered on the wall, broken curtains and lampshade. The closets were so small, the hangers would not fit inside with the doors closed. Then we went to turn on the TV and the cable box wouldn’t work. So I went back to the desk and asked for it to be serviced, and was told the same problem was evident in several rooms and that he would have it looked at sometime the next day. After hearing a couple of other guests complain about having problems only to be told they would be addressed and after three days they never were, I concluded this place was mismanaged, understaffed and terribly neglected.
Stayed 2 nights in Nov 2024

6/10 Okay

Lawrence

Travelled with family
Liked: Staff & service
Customwr Service was polite, professional and accommodating. The complimentary breakfast was really good quality. Recommendations for improvement. We were in Room 101. A. The Direct TV remote is funtional but looks broken. B. The toilet after flushing wouldn't stop running water (due to the inside value not going down. This had to be done manually) This also led to an overflow our second morning. Customer Service handle it promptly and professionally. C. There were no bath towels in our room upon arrival, but customer service did replace promptly. The towels could be larger. D. I found one roach in the bathtub on the second morning.
Stayed 2 nights in Nov 2024

6/10 Okay

Myra

Business traveller
Great location, good, hot breakfast, communication between registration, and actual facility was inconsistent/Incomplete for special arrangements
Stayed 2 nights in Nov 2024

2/10 Terrible

Terence

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean the sofa was dirty and the carpet was dirty , rust on the shower head. The direct tv service kept going in and out. This was a horrible stay and to increase the price I will never stay at this place ever. The breakfast was terrible the only thing that was good was the coffee and the fresh fruit. SAD!!!
Stayed 2 nights in Oct 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We checked in after a long rainy drive. There was no one at the desk initially. Once we finally got to our room we could hear alarms going off all down the hallway and in our room. The person at the front desk came to remove the batteries in our smoke / carbon monoxide alarm to silence the alarm and never returned with working batteries. The toilet in our room did not flush. The room seemed dirty and smelled of strong cigarette smoke as well. We checked out early and had to find a different place to stay for the next 2 nights.
Stayed 3 nights in Nov 2024

10/10 Excellent

S jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

shantrel

Travelled with family
Liked: Property conditions & facilities
The only problem i had was the hot water pressure in the room but when i talked to the receptionist the problem was taking care of. Breakfast was good. the room was cozy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Douglas

Stayed 2 nights in Oct 2024

6/10 Okay

Lily

Stayed 1 night in Oct 2024

10/10 Excellent

S jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Debra

Travelled with family
The hotel and room were ok .I had to sleep on the couch because the matress was very saggy. The decor was a little shabby not the standard of Best Western I'm use too. They would do well to upgrade sleeping accommodations including pillows & mattress. Friendly customer service.bathroom needs a deep cleaning. Ok for 2 night stay
Stayed 2 nights in Oct 2024

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend getaway
Once we walked in the AC didn’t work. Called the front desk and she looked overwhelmed only one person at the front. There was a blood stain on the sheets I’m assuming period blood. Sheet was washed just stain didn’t come out. Stains on the carpet. Shower has mold and the floor was dirty and nasty.
Stayed 1 night in Oct 2024

8/10 Good

Charles

Liked: Staff & service
Needs some upgrading on bedding, exterior and interior. Dining area couldve been cleaner . But it served the purpose a place a sleep.
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities
More with less!
The hotel looks nice from the outside, but it ends there. It seems that no day to day maintenance done. Everything was very run down. Our room had multiple things wrong - heater smelt when running, clock was not working, the phone did not have a cord to the handset, and the remote did not work the tv. So we moved rooms. Then the next room the water would not stop running in the shower. Finally we got a third room which was ok. Other issues included a very lack-lustre breakfast. 2 of the 3 pieces of work out equipment had their cords cut and therefore could not be used. What little staff that was there did try to help but it was clear that there was skelton staff. I get that there is perhaps less travel going on and some hotels are having a tough go, but some basic maintenance should still be upheld.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, they need longer shower curtains but otherwise it was great. We appreciated the pet friendly accommodation.
Stayed 2 nights in Sep 2024

8/10 Good

Lindsay, Hubert

Travelled with family, Travelled with family and small children
Liked: Staff & service
The property was nice and the room was clean. Unfortunately we saw a few bugs that will lead us to not staying there again.
Stayed 2 nights in Oct 2024

6/10 Okay

James

Liked: Cleanliness, room comfort
Very average but clean.
Door handle fell off when we entered the room. They could not fix it but the deadbolt was functional. The fan in the bathroom is a bit loud. The hot water was barely hot enough on a Saturday morning. Breakfast was ok but someone cooking biscuits set off the fire alarm and the biscuits we were offered while not burned were overdone.
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Not much to say but it was a very good stay!
Stayed 1 night in Oct 2024

10/10 Excellent

sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected kindness and friendly staff
Fantastic, the front desk attendant the house keeping staff was very nice. Got the floor I had requested without issue.
Stayed 1 night in Oct 2024