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Serena Palace Hotel

3.0 star property
3-star Beaux Arts hotel, connected to a shopping center in Akwa II

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Palace Hotel

Exterior
In-room safe, individually furnished, desk, blackout drapes
Fitness facility
Bathtub, towels
In-room safe, individually furnished, desk, blackout drapes

Reviews

4.0 out of 10

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Gym
  • Parking available
  • Laundry

Explore the area

Map
Boulevard de la Republique, Douala, 4330
  • Eko Market
    16 min walk
  • La Nouvelle Liberte
    19 min walk
  • Cathedral of Saints Peter and Paul
    2 min drive
  • Douala (DLA-Douala Intl.)
    34 min drive

Room options

Suite

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Senior Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ONOMO Hotel Douala

Pool
Free airport shuttle
Pet-friendly
Parking included
4.4 out of 5, Excellent, (108)
The price is CA $133
per night
CA $172 total
includes taxes & fees
10 Dec - 11 Dec
ONOMO Hotel Douala

About the area

Douala

City center stay.Your stay at this Akwa II hotel places you within 2 miles (3 km) of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Stade de la Reunification are also within 2 miles (3 km).

What's nearby

  • Eko Market - 16 min walk - 1.4 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 2.3 km
  • Stade de la Reunification - 2 min drive - 2.3 km
  • Port of Douala - 5 min drive - 4.2 km
  • Douala Grand Mall - 5 min drive - 5.7 km

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive

Restaurants

  • ‪La Reine - ‬13 min walk
  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Mc Burger - ‬18 min walk
  • ‪La Fourchette - ‬14 min walk
  • ‪Café De France - ‬13 min walk

About this property

Serena Palace Hotel

3-star Beaux Arts hotel, connected to a shopping center in Akwa II
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A roundtrip airport shuttle is free (available 24 hours). A health club, spa services, and a terrace are also featured at the business-friendly Serena Palace Hotel. The hotel can provide wedding services and tour/ticket assistance. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Douala hotel.

  • 1 building
  • 73 guestrooms or units
  • 5 levels
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serena Palace Hotel offers 73 accommodations with safes and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, French

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • Free offsite parking; reservations required
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 5:30 AM–9 AM: USD 14 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool
  • Health club
  • Spa services

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • Plasma TV

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Bathtub
  • Private bathroom
  • Towels

More

  • Desk
  • Individually furnished
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serena Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.88 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience for the second time in a role
This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings

8/10 Good

Chris, Godmanchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Douala
It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recommended
Not a nice hotel at all, very noisy room with a hard bed.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
High price, poor quality
Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.