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Ngorongoro Serena Safari Lodge

4.0 star property
4-star spa lodge with free breakfast

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Photo gallery for Ngorongoro Serena Safari Lodge

Exterior detail
Balcony view
Exterior detail
Standard room | View from room
Standard room | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Crater Rim, Ngorongoro
  • Ngorongoro Crater
    ‪1 min walk‬
  • Ngorongoro Conservation Area
    ‪31 min drive‬
  • Lake Magadi
    ‪34 min drive‬
  • Lake Manyara (LKY)
    ‪86 min drive‬

Room options

View all photos for Standard room

Standard room

Standard room

  • Park view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

About the area

Ngorongoro

Ngorongoro retreat .Within a 5-minute walk of this Ngorongoro lodge, you'll find Ngorongoro Crater and Lerai Forest. Lake Magadi and Mandusi Swamp are within 12 miles (20 km).
View more Lodges in NgorongoroOpens in a new window

What's nearby

  • Ngorongoro Crater - 1 min walk - 0.0 km
  • Lerai Forest - 1 min walk - 0.0 km
  • Ngorongoro Conservation Area - 31 min drive - 23.5 km
  • Lake Magadi - 34 min drive - 15.5 km
  • Karatu Playground - 64 min drive - 39.0 km

Getting around

  • Lake Manyara (LKY) - 86 min drive

Restaurants

  • ‪Osterbay Bar - ‬33 min drive
  • ‪Ngorongoro Crater Lodge Restaraunt - ‬1 min drive

About this property

Ngorongoro Serena Safari Lodge

4-star spa lodge with free breakfast
Ngorongoro Serena Safari Lodge offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Barbecue grills, an arcade/game room, and a garden are also featured at the business-friendly Ngorongoro Serena Safari Lodge. Free self parking is available.

This 4-star Ngorongoro lodge is smoke free.

  • 75 guestrooms or units
  • Meeting rooms
  • Continental breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Onsite shopping
  • No smoking on site
  • Bar or lounge
  • Dining venue
Ngorongoro Serena Safari Lodge offers 75 air-conditioned accommodations with complimentary bottled water and bathrobes. These individually decorated and furnished accommodations have separate dining areas. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

The onsite spa has massage/treatment rooms. Services include massages and body treatments. The spa is open daily.

Languages

English, Swahili

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Property amenities

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Game drive
  • Game viewing
  • Hiking/biking trails
  • Safari
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
This property is located within the the Ngorongoro Crater Conservancy. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park.

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 312.0 per night.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: USD 130 per person, per night

We've listed all charges provided to us by the property.

This property is located within the Ngorongoro Crater Conservancy. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 312.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property Registration Number 16653

Property is also known as

Lodge Ngorongoro
Ngorongoro Safari
Ngorongoro Serena Safari Lodge
Ngorongoro Serena Safari Lodge Ngorongoro Conservation Area
Ngorongoro Serena Safari Ngorongoro Conservation Area
Safari Lodge Ngorongoro
Serena Lodge
Serena Lodge Ngorongoro
Serena Ngorongoro
Serena Ngorongoro Lodge
Ngorongoro Serena Safari Hotel Ngorongoro Conservation Area
Ngorongoro Serena Safari
Ngorongoro Serena Safari
Ngorongoro Serena Safari Lodge Lodge
Ngorongoro Serena Safari Lodge Ngorongoro
Ngorongoro Serena Safari Lodge Lodge Ngorongoro

Ngorongoro Serena Safari Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lodge with great food and service and beautiful interiors and extreriors… with stunning views of the Crater
Stayed 2 nights in Jun 2024

10/10 Excellent

Pritha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in less than a year at Ngorongoro Serena Safari Lodge. It was a delight to see Shiela again, who provided a very warm welcome to our group. Upon seeing me, Shiela immediately asked me why I had not sent a message to the lodge to alert staff that that I was coming back again. During dinner, we once again enjoyed the all-singing, joyous birthday celebrations the staff perform as they approached people on other tables who were celebrating birthdays. Considering no one in our group was celebrating any special occasion, imagine our surprise when the staff presented us with a cake while serenading us with a song. Once the celebratory song was over, staff explained it was a 'welcome back' cake - which had been organised by Shiela and was greatly appreciated. It is this type of personal touch that makes our stay at Ngorongoro Serena memorable long after we have returned home, We were lucky to get clear skies on our second morning at the lodge - and hence enjoyed a magnificent sunrise from our balcony. We would like to than Shiela and all the other staff at Ngorongoro Serena Safari Lodge for taking such good care of us and for leaving us with such happy memories about our stay and African safari adventure.
Stayed 2 nights in Jun 2024

10/10 Excellent

john o

Stayed 4 nights in May 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding view
We had a great time. Excellent stay, truly recommended.
Stayed 2 nights in Jan 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view, authentic design, clean, comfortable. Nice dining and entertainment.
Stayed 1 night in Nov 2023

10/10 Excellent

Pritha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Due to the spread of the rooms, Wi-fi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay. Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

10/10 Excellent

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Staff & service, property conditions & facilities
A really good hotel.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointing lounge with a high price
The service at this expensive lounge is disappointing. In general there is no prompt help and everything is very slow and not organized.
Stayed 2 nights in Jul 2021

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service
The view here is great. The food was good, not five star but solid. The staff there are excellent. True good service and very nice people. The spa service was a joy after so many days in the car. Would do again.
Stayed 1 night in Nov 2020

10/10 Excellent

allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Amazing!!!!! Everyone who can go here should go immediately!
Stayed 3 nights in Oct 2020

8/10 Good

finn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay there the only problem was that this part of the country was hit by a lot of rain so quite a few of the roads in the crater was closed or flooded with a great risk to pass.
Stayed 1 night in Mar 2020

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!!!!!
Absolutely AMAZING place! Incredible views of the crater from all rooms. Nice bar, great restaurant for breakfast and dinner. Service top notch. Make sure you show them you have prepaid for your room, as they wanted to charge me twice initially....
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great views
Stayed here while on Safari after climbing Kilimanjaro and was very pleasantly surprised. Using the few words of Swahili I had learned made all the difference and as a result, the staff and service was great. Dining Room very busy but with a good attitude we had a great meal. Service good, food same as everywhere else and very pleasant and tasty. (One needs to remember where you are and not have huge expectations!) The view is spectacular and worth rising early for the sunrise! Rooms were clean and absolutely satisfactory. A pleasant stay and would return there anytime

10/10 Excellent

Philippe

Stayed 1 night in Jan 2024

8/10 Good

Munson, Markt Schwaben, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Blick, sehr guter Service, saunettes Personal. Und das, obwohl es keine kleine Lodge ist.
Stayed 2 nights in Nov 2018

8/10 Good

Biggi, Sachsen-Anhalt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein sehr schönes Hotel. Das Hotel fällt durch seine besondere Bauweise auf. Überall Steine aussen angebracht. Der Service ist ausserordentlich gut. Beim Einchecken wurden unsere Begleiter zur Personalunterkunft verwiesen. Erst auf Nachdruck erhielten wir den zweiten schlüssel. Ein Entschuldigung erhielten wir nicht.
Stayed 1 night in Nov 2018

6/10 Okay

Herbert, Admont

Liked: Staff & service
Luxus(preis)klasse Hotel
Da wir zu Sonnenuntergang angereist sind und am nächsten Morgen bei Sonnenaufgang wieder (in die Ngorongoro Caldera) weiter gezogen sind, haben wir das Hotel nur zum Übernachten benötigt. Das Abendessen und das Frühstück waren ausgezeichnet. Letztendlich für die Buchung mitentscheidend war auch die Nähe zum Eingang des Ngorongoro-Schutzgebietes. Dafür ist dieses Hotel auch das teuerste meiner bisherigen Reisekarriere. Den Blick auf (einen Teil) des Ngrorongoro-Schutzgebietes lässt sich das Hotel gut bezahlen. Aber Safari ist eben Luxus und somit teuer ;-)
Stayed 1 night in Feb 2018

4/10 Poor

pierre, france

No service
No game drive scheduled by the lodge, expensive for nothing
Stayed 1 night in Sep 2017

2/10 Terrible

shanshan

Disliked: Staff & service
theft but cctv failed to record sly lodge manager
The service in the lodge of resturant is cold and My prada eyewear and box got lost in restraunt when restaurant manager is preparing the table. while the cctvs did not founction well during the time of theft. The lodge manager Dismas simba did not say anything sorry and do not care if i post the experience to other places. i filed the case in local police. police is going to investigate and ask them why all the cctvs failed to work just during the time of theft.
Stayed 1 night in Jul 2017

10/10 Excellent

silvia, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meraviglioso
Servizio 5 stelle...Hotel bellissimo con una vista spettacolare sul parco ngorongoro. Staff gentile e disponibile..pulizia eccellente e pasti eccezionali.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Everything perfect! The hotel is great, food is delicious and location amazing! You see the Crater from your room! It's an expensive hotel but to be on top of the Crater it's a great experience and worth!