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Rating 10 - Excellent. 519 out of 703 reviews
10 - Excellent
519
Rating 8 - Good. 133 out of 703 reviews
8 - Good
133
Rating 6 - Okay. 23 out of 703 reviews
6 - Okay
23
Rating 4 - Poor. 11 out of 703 reviews
4 - Poor
11
Rating 2 - Terrible. 17 out of 703 reviews
2 - Terrible
17
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Excellent
Minh Chau
22 Nov 2024
Liked: Amenities
This resort is surrounded by picturesque scenery. The breakfast buffet is plentiful and delicious. The staff’s friendliness and quality of service are top-notch… highly recommended
Absolutely beautiful and private resort. Would definitely recommend this for others and we hope to come back there with family and stay at one of the villas.
It is what you would expect from a large resort. The rooms were clean and comfortable. The buffets were huge and delicious. If this is what you like on vacation this is your place. The beach was great but the pools were very hot and not refreshing in the heat.
The personal touches in large hotels are hard to come by. Unfortunately, during our stay here we visited Monkey Island where someone in our family was scratched by a monkey and we had to go to the emergency room. We approached the front desk and they helped us find a hospital but that is where it ended. No one checked to see we had what we needed upon returning. They did not check on the family member or inquire if we needed help locating bandage supplies or medicine. It all felt very impersonal.
The property, pools and beach are beautiful. Staff very pleasant and courteous. Highly recommend the villa with private pool option. It's gorgeous! The included breakfast is amazing.
Stayed here for 5 nights at the end of our honeymoon and couldn’t recommend more. The resort was fabulous, pools were wonderful, and food was excellent. We never got bored.
The staff were so fantastic and helpful. we were incredibly relaxed. Special shout out to the outdoor bathroom in our deluxe room. It was so special and memorable.
Property is in great condition and offers alot in terms of activities offered and food and beverage offerings. We really enjoyed our stay except for one issue, which has really put us off. We had an oceanfront villa in a beautiful spot on the property (room 435) but we were constantly battling against the smell of cigarette smoke from our neighbours which we didnt appreciate as we were in a non smoking room. Breakfast offering was excellent, whilst other food and beverage was a bit on the expensive side, which you expect when you're at a resort out of town. Overall property is good except for having your room constantly smell like as ash tray
Very disappointed with Amiana staff checkin :(. I’ve had book 2 Garden View Villa one was for a friend and the other was for me and my wife which came later on. During the morning early checking process with front staff they was trying to up-sale me on my upgrade. I had indicated to the check staff that I was a Gold Member with hotel.com and that if I could get an early checkin/late check out as well as an upgrade….but it seems that the staff was no t aware of the partnership w/Hotel.com benefits. Not to mention the 2 upgraded Sea view villa she try to upsale me that was getting clean and if I wanted …I had to paid and just leave my number for checkin when my room was ready. I waited over 5hrs for that call while spending money there waiting. Never a call for the early checkin with that staff. 2:20 I check in the front desk and they had my original rm book and available and Ms. Trực who was helpful in getting my upgrade and show me the 2 upgraded if I wanted after calling sales staff about my Gold member program with out charging me the only she told was that it wasn’t as nice on that side so she let my decide…if the first staff had done that I would have a nice upgraded room available and a early checkin from a early morning flight. Amiana please train your staff in partnership with your vendor. You have a lovely hotel away from the city center where it’s relaxing for a mini getaway from Saigon. Just beause of the experience I have I will have to try somewhere else.
This is a top class hotel for a very affordable price. We’ve stayed at other 5 star hotels during our vacation in Vietnam which costed much more than this but nothing was close to Amiana’s standard.
Breakfast buffet is massive and among the best I’ve experienced in Asia.
Ocean villa was defintitely worth it but make sure you get view over front end of the hotel and not the backyard since there’s some construction a few kilometers away which disturbs the view a bit I think. We were very lucky with our villa just right by the infinity pool and we stayed for 1 week.
3 big swimming pools and a very clean beach and water.
Dinner and lunch was great, especially the seafood. Ask the staff what they recommend.
My girlfriend was a bit disappointed that there were no body lotion which I think they could fix.
Given the great level of this hotel and affordable price, there were many guests compared to other hotels in Nha Trang which were almost empty. We experienced quite many from Kazakstan which could not really behave and were rude against staff unfortunately. Other than that it was nice people from US and South Korea primarily.
Manager Raodan and his team are doing a great job and hope the Vietnamese hotel owner really reward them for what they managed to create.
I was pleasantly surprised to be upgraded from a room to a Villa which made my stay even more pleasant. The food was plentiful and exceptional for both breakfast and dinner. The resort also provided complimentary transportation to/from Nha Trang for shopping, etc. From what I could tell it provided a plethora of activities (I just wanted to rest). My room was cleaned a couple of times with a squad of cleaners and fresh fruit was provided. The General Manager stopped by several times to talk. This was my first time visit to a 5 star resort and I greatly enjoyed it.
The good:
The property was very lovely and nicely kept. There are many swimming options, 2 freshwater pools, 1 large saltwater pool, and a nice calm beach. Breakfast buffet was decent with lots of choices. The staff is very friendly and always greeting guests.
The not so good:
It's a little far from town (15 min by car) and there's not many restaurants or things to do in the surrounding area of the resort. It's a large property and depending on where your room is located it could be quite a distance away from the lobby, pools, and restaurants (ours was a 5-7 minute walk, however you can call for a lift via golf cart). The check-in process was kind of slow and disorderly which I have already voiced my opinion to the property staff and hopefully they will fix this. This may not be a problem if you show up during non-peak hours, however I feel that the time I show up shouldn't impact the quality of service I receive.