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Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel

3.5 star property
Hotel near Fashion Outlets of Niagara Falls in Niagara Falls

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel

Terrace/patio
Terrace/patio
View from property
Lobby
Terrace/patio

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Breakfast available

Explore the area

Map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Fashion Outlets of Niagara Falls
    4 min drive
  • Bella Vista Ristorante
    1 min walk
  • Niagara Falls Station
    14 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    11 min drive

Room options

Room, 1 King Bed, Accessible (Mobility, Comm, Roll Shwr)

  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Comm, Roll Shwr)

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Mobility, Comm, Roll Shwr)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, River View

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

  • Sleeps 7
  • 2 Queen Beds and 2 Double Sofa Beds

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Comm, Access Tub)

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility, Comm, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, River View

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Wingate By Wyndham Niagara Falls

Pool
Breakfast included
Free WiFi
Restaurant
3.7 out of 5, Good, (2937)
The price is CA $92
per night
CA $104 total
includes taxes & fees
16 Jan - 17 Jan
Wingate By Wyndham Niagara Falls

About the area

Niagara Falls

In suburbs.At this Niagara Falls hotel, you'll be within 3 miles (5 km) of Fashion Outlets of Niagara Falls and 6 miles (10 km) of Niagara Falls State Park. Rainbow Bridge and American Falls are also within 6 miles (10 km).

What's nearby

  • Fashion Outlets of Niagara Falls - 4 min drive
  • Niagara Falls State Park - 6 min drive
  • Rainbow Bridge - 9 min drive
  • American Falls - 10 min drive
  • Cave of the Winds - 10 min drive

Getting around

  • Niagara Falls Station - 14 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive

Restaurants

  • ‪Subway - ‬6 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Olive Garden - ‬4 min drive
  • ‪Panera Bread - ‬4 min drive
  • ‪Burger King - ‬4 min drive

About this property

Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel

Hotel near Fashion Outlets of Niagara Falls in Niagara Falls
Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this Niagara Falls hotel.

  • 1 building
  • 140 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 0 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel offers 140 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10.00 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: USD 9-18 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 72
  • Grab bar near toilet
  • Toilet grab bar height (inches): 33
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 42
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
  • Only dogs are allowed
  • Maximum 1 (weight limit: 65 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 9 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self parking fee: USD 10.00 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel Hotel

Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 359 out of 1007 reviews" "
Rating 8 - Good. 255 out of 1007 reviews" "
Rating 6 - Okay. 174 out of 1007 reviews" "
Rating 4 - Poor. 112 out of 1007 reviews" "
Rating 2 - Terrible. 107 out of 1007 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Florindo

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good but needs a working pool
While the indoor pool was huge in comparison to other hotel pools, the water was ice cold. The other activities in the room were overshadowed by construction material sitting inside. The outside eating area was breathtaking and beautiful
Stayed 1 night in Sep 2024

10/10 Excellent

Scarleth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Sep 2024

4/10 Poor

Claire

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Clearly in need of renovation - which was underway and noisy. Room was covered in dog hair and smelt of dogs. However the restaurant was nice and pizza excellent.
Stayed 1 night in Sep 2024

8/10 Good

Dessen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and great location
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce
Excellent!
Stayed 1 night in Sep 2024

10/10 Excellent

IELVE, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so nice to stay here. The room is big and clean with complete facilities. There are refrigerator, coffee maker, hair dryer, compact iron and ironing board. Unfortunately, there is no bottled water. Paid private parking is available with $10 per night. All the staff are friendly and this is a hotel with great views.
Stayed 1 night in Sep 2024

10/10 Excellent

Shacoya

Stayed 1 night in Sep 2024

4/10 Poor

Joel

Liked: Staff & service
Disliked: Cleanliness
We were beside an ice maker in 302. very noisy.
Stayed 1 night in Sep 2024

8/10 Good

Rashiem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient and the view was just amazing
Stayed 1 night in Aug 2024

8/10 Good

teri

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
I highly suggest staying, overall great experince
We booked a hotel i found on here less then 10 min away from niagra falls. The lobby was welcoming with fresh water for guests. And the lounge. Outside the hotel by the water is aqesome to sit out and eat. Pool area was okay. Kids enjoyed it. But roof was leaking and area blocked off. But ping pong and cornhole was a hit. Rooms were decent ac in our room was amazing. Could use more sheeys on bed. And bed were hard! Only real negative thing we had! Terrible sleep. But we had a amazing waitress for the buffet this past sunday! Wish i caught her name. Was very generous and great woth the kids!
Stayed 3 nights in Aug 2024

4/10 Poor

Tsz Wan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
When we first got into our room, there is a used sanitary pad in the garbage can inside the bathroom. It was shocking and disgusting to us. We notified the manager on duty and she immediately sent the housekeeping supervisor to follow up with us. The supervisor removed all the trash and the used pad and sanitized the area for us. Put in garbage bags (which was missing in the first place), and also provided us more towel as we have four people staying for four nights but only two towels were placed. We appreciated the friendly staff but the first impression with the uncleaned room was very bad. The view of the hotel was amazing if they could pay more attention to details, it could be a great hotel. It’s unfortunately that the hotel is lacking of cleaning staffs.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew, Ossian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and nice staff and room was clean
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Resort and rooms were clean. Loved the bed!!!! Staff was very friendly. Heated indoor pool was nice except the water was cold, couldn’t get in. Will stay there again if I get the chance.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in May 2024

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Travelled with family
The front entrance really needs to be cleaned up. Trash overflowing in 2 garbage cans, and lots of litter around front door and flower beds. It's a simple fix to have hotel staff sweep on a daily basis. The hotel redeemed itself with the beautiful back with deck and sitting area. First impressions!
Stayed 1 night in Aug 2024

10/10 Excellent

CHANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice. Good service. Nice pool and play area. Just off of Niagra, but just far away enough to be cheaper.
Stayed 1 night in Aug 2024

6/10 Okay

Jared

Travelled with family
Liked: Staff & service
Average, needs TLC
I was in room 821 its bathroom was missing the toilet paper closer which is a nut essentially that goes on the end. When my daughter got out of the shower she got stabbed by the screw which is at knee level. The mattresses were very old and disgustingly brown stained underneath the sheets Springs popped up and got stuck down when we layed on the beds. Only 1 small trashcan for the whole room. Most of the negative reviews are accurate in my opinion. Since i am never going back to Niagara after touring I dont mind dumping my facts. I dont understand the paid parking if your staying there and holding another 100 dollars when they already got your payment for your stay and card # etc... in my opinion its dated and ran on the frugal or Meiser level since the rooms arent that cheap... it is basically an average hotel or motel with some perks, the prices for breakfast are ridiculous and i didnt see a continental breakfast as mentioned. Lol....
Stayed 2 nights in Aug 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the room was very well kept.
Stayed 1 night in Aug 2024

6/10 Okay

Ravi

Travelled with family
Liked: Cleanliness, staff & service
I stayed with family. Location is average 15 min drive from fall, couple of pizza restaurants near by and locality is quite. The room I stayed was very small, no lock in bathroom, shower was spreading water to and fro, and no microwave oven(it was mentioned in room details too). There were ample parking space. Staffs were good. I stayed there just for a night. I would say it as good and average hotel (not a resort).
Stayed 1 night in Aug 2024

6/10 Okay

Clifford James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a nice location because near niagara falls
Stayed 2 nights in Aug 2024