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Hotel Grand Toya

3.0 star property
3-star hotel near Lake Toya

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Grand Toya

Lake view
In-room safe, desk, blackout drapes, rollaway beds
Reception
Food and drink
In-room safe, desk, blackout drapes, rollaway beds

Reviews

7.6 out of 10

Good

Popular amenities

  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Parking included
    Parking included
  • Business services
    Business services

Explore the area

Map
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
    Toyako Onsen
    1 min walk
    Toyako Hot Spring
    6 min walk
    Usuzanfunka Memorial Park
    10 min walk

Room options

View all photos for Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

In-room safe, desk, blackout drapes, rollaway beds

Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

In-room safe, desk, blackout drapes, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

In-room safe, desk, blackout drapes, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

Exterior
Yutorelo Toyako
Parking included
Free WiFi
Air conditioning
Breakfast available
3.9 out of 5, Good, (122)
The price is CA $239
per night
CA $263 total
includes taxes & fees
4 Oct - 5 Oct
Yutorelo Toyako

About the area

Toyako

Close to the boardwalk/promenade.Within a 10-minute walk of the hotel, you'll find Toyako Hot Spring and Toyako Onsen. Also, Usuzanfunka Memorial Park is within half a mile (1 km) and Lake Toya is within 2 miles (3 km).

What's nearby

  • Toyako Onsen - 1 min walk
  • Toyako Hot Spring - 6 min walk
  • Usuzanfunka Memorial Park - 10 min walk
  • Lake Toya - 2 min drive
  • Showa-shinzan - 7 min drive

Getting around

  • Toya Station - 10 min drive
  • New Chitose Intl. Airport (CTS) - 89 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬3 min walk
  • ‪Mogmog - ‬5 min walk
  • ‪風の音 - ‬4 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬5 min walk
  • ‪デメキン食堂 - ‬4 min walk

About this property

Hotel Grand Toya

3-star hotel near Lake Toya
There's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Grand Toya offers its guests hot springs. A vending machine, gift shops/newsstands, and a front-desk safe are also featured at Hotel Grand Toya. Self parking is free.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

  • 39 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
Hotel Grand Toya offers 39 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Guests have access to shared bathrooms. Bathrooms include toilets with an electronic bidet and children's slippers. This Toyako hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Languages

English, Japanese

Property amenities

Family friendly

  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • 1 coffee shop/cafe

Things to do

  • Hot springs

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • 2 bathrooms
  • Electronic bidet
  • Hair dryer (on request)
  • Towels

More

  • Children's slippers
  • Desk
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 1100.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: JPY 1100.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. 

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Hotel Grand Toya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 144 reviews" "
Rating 8 - Good. 54 out of 144 reviews" "
Rating 6 - Okay. 37 out of 144 reviews" "
Rating 4 - Poor. 12 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Yen Ping

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023

8/10 Good

Yun Seong

Travelled with family
Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023

10/10 Excellent

John, Austin

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and good service
Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night with firework
Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated traditional onsen hotel.
Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Stayed 1 night in Sep 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out time should extend to 11am instead of 10
Good view , fresh air, nice . Really enjoyed
Stayed 1 night in Jun 2019

8/10 Good

Shinn Shyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
Stayed 1 night in Apr 2019

10/10 Excellent

Judy, Taiwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything is good.
Stayed 1 night in Feb 2019

6/10 Okay

Ong

Extremely Disappointed- bus parking outside window
After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.
Stayed 1 night in Feb 2018

8/10 Good

arc, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff was great and very helpful with everything. The big barthroom opens 24hrs. Breakfast though was just a bit too simple but overall it’s quite alright
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this hotel, room was outdated, food was terrible and not fresh. Heavily over priced. Front desk staff was okay, overall Not recommended.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice Lake View
One of the best location hotel we stayed. Absolute lake view. Room was clean. Room size was good, considered Japanese standard. Stroll along the lake and watch fire works. Hot spring was decent, though preferred more space. Japanese room has no bathroom, only toilet. Only way to bath is to go public hot spring. Compared to other hotels in Japan, the front office staff were relatively less friendly (by Japanese standard).
Japanese room, lake view
View from room's window
Firwork at Lake Toya

4/10 Poor

PA, Penang, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & smelly hotel
This hotel is too old and really need a major uplift! We can smell the kitchen cooking just outside our room. More horrible, the toilet has urine smell which means it was not properly clean before we check-in. The Onsen, oh my god is so dirty and poorly maintained. This is not even a 3 star rating hotel!!

10/10 Excellent

WeiSheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Experience the public onsen and the Japanese culture of using onsen. And the hotel staffs are really helpful.

8/10 Good

mee ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Good but could be better
Overall, the stay is average. Meal is also average. Location wise, it is near to most places.

10/10 Excellent

Chan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is fine for short stay.
Overall is ok for short stay.

4/10 Poor

Not Provided, Singapore

Disliked: Staff & service, property conditions & facilities
Old Hotel but cosy..
Booked a 2 person room wrongly as i am travelling with a family but the staff are gracious to allow us to stay in the same room but wiht additional charges. Dinner and breakfast was average. The hotel looks old and the warm water in the onsen (male) was not warm at all. The room we had face the lake and the view was stunning even though it was snowing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY GOOD CHOICE
SMALL HOTEL BUT VERY PLEASE OSEN AND CLEAN. MUST TAKE UP THE FULL BOARD AS VERY NICE FOOD.

8/10 Good

Annette, Singapore

Liked: Cleanliness, room comfort
Okay
The staff were particularly strict about how you park your car (probably from the lack of space) and we got a little annoyed. They did explained step by step how to go into an onsen so it's good for first timers. The onsen was a little on the small side and gets somewhat crowded. Not sure if it's natural but their water was green? Thoroughly enjoyed the dinner and breakfast spread. The room was of decent sized but could not seem to heat up, luckily the bed covers were thick enough.

6/10 Okay

Hooi Hoon, Malaysia

Disliked: Staff & service, property conditions & facilities
Big room but old hotel
It's an old hotel. The room is big and clean... Unfortunately, we were given a room on 1st floor and the view of Lake Toya was blocked by the bus parking behind as well as the trees. The hotel location is not so good as it was the 1st hotel on the street. Can hardly see the fireworks show until the end... The onsen is good. The hotel didn't provide the luggage storage service after checking out, charges incurred if you want to store the luggae.

6/10 Okay

Verified traveller

Liked: Cleanliness
Right by the side of ferry terminal
Basic onsen stay. The location of the hotel is right beside ferry terminal. It is also the start point of fireworks at night. Can view from room if higher than level 2