6/10 Okay
Lori
13 Jul 2024
Liked: Staff & service, room comfort
A mixed Bag ...
From my first call to set our reservation Dawn was fabulous. Thank you.
The down side was that the second i walked through the bedroom door (room#8) I encountered a tangle of spiderwebs and tiny spiders. Because I didn't want to upset my partner I said nothing at that moment to him or to Dawn who had graciously escorted us to our room. Later that afternoon, I did go to the front desk and tell Dawn about the issue. She contacted her manager and they were willing to give us another room. By that time my partner came into the front and learned about the issue. Long story shorter, we stayed in room 8 and when we came in that evening we had to cut through spiderwebs and killed 2 pretty busy spiders.
We slept in a bit late and our delicious breakfasts was kindly delivered to our room. Thank you for all of that. Additionally, we wanted to change the credit card I used to prepay our stay, for some unimaginable reason we were told that could not be accommodated. That was really annoying.
Other that that lots of free snacks and reading materials Ample parking. Dark bathroom lighting, too low of a showerhead with a very steep tub that you'd have to step into. No grab bars. Great bathrobes and lots of grwat towels and Frette sheets.
Great East Hampton location.
Lori
Stayed 1 night in Jul 2024