This hotel is in the middle of a renovation, but I don't think that is the problem. We spent 5 nights here. When we first entered our musty room, we noticed something was wrong with the bed. The staff had made the bed, but didn't bother to remove the shipping plastic around the mattress. I informed the front desk and they said I should go ahead and strip the bed, cut the plastic off and remake the bed. Never being offered by the hotel to correct this silly mistake. I received a text message welcoming me and let me know they would change the towels every 3 days. I had to ask the front desk for new towels on the 4th day. The hot breakfast was the same all 5 days. The health dept. came by on the 3rd day and told them their refrigerator wasn't cold enough, they removed all the items and put up a sign. The next day, the sign was still there, but the milk and yogurt was back in there. Same thing for the next day as well. So the dairy items were being held at an unsafe temperature for days. The bread items were not replenished, I only saw danish pastry once, usually just a few sad slices of bread. No fruit or granola. Also, the parking was horrible, no one enforced the handicap parking, messes on the front porch area were there for days and the front desk was never staffed. Always had to call out several times. We often travel to Columbus for conventions, and will never stay at this hotel again.