4/10 Poor
Cedric, Norwood
11 Jan 2025
Disliked: Staff & service
Nicole at front desk was rude and unpleasantly authoritative. She was not interested that i was a Hilton Honors member since i booked the room thru Travelocity did not ask or lookup my membership and said I would not receive any Hilton benefits. Requested an upper floor on the quiet side to which Nicole retorted i should return after 3pm and she that she "may" have a room then. When we returned after 3pm we were given room on 2nd floor after initially requesting upper floor. Very business like and unpleasant experience with Nicole who lacks common courtesy for someone in the hospitality industry.
Pool experience was good. Shuttle to Casino was added benefit. Good location.
Cedric
Stayed 1 night in Jan 2025