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The Veil

5.0 star property
5-star luxury hotel perfect for exploring Astana

Choose dates to view prices

Photo gallery for The Veil

Children's play area - indoor
Junior Double Room | Living area
Exterior
Senior Double Room
Deep-tissue massages, sports massages, massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Zhalayyri street 4, Astana, 10000
  • Supreme Court of the Republic of Kazakhstan
    ‪4 min drive‬
  • Singing Fountain
    ‪4 min drive‬
  • Presidential Palace
    ‪5 min drive‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Standard Double Room

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Presidential Apartment

View from room

Presidential Apartment

  • 99 sq m
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

  • 53 sq m
  • River view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Senior Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Double Room

  • 56 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Astana

Heart of Astana.Your stay at this Almaty District hotel places you within 2 miles (3 km) of House of Ministries and Supreme Court of the Republic of Kazakhstan. Presidential Palace and Otan Korgaushylar Monument are also within 2 miles (3 km).

What's nearby

  • Kazakhstan Ministry of Foreign Affairs - 4 min drive
  • Parliament of Kazakhstan - 5 min drive
  • Bayterek Tower - 5 min drive
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive
  • EXPO 2017 - 10 min drive

Getting around

  • Astana Railway Station - 22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪Line Brew - ‬1 min walk
  • ‪Segafredo Zanetti Espresso - ‬4 min drive
  • ‪Минкофф - ‬4 min drive
  • ‪Focaccia - ‬4 min drive

About this property

The Veil

5-star luxury hotel perfect for exploring Astana
The Veil offers its guests a full-service spa and a steam room. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

The luxury The Veil also features spa services, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Astana hotel.

  • 47 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Smoking in designated areas
The Veil offers 47 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 103-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Languages

English, Russian, Turkish

Property amenities

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–11:30 AM
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa
  • Playground
  • Steam room

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 103-inch Smart TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated floor (bathroom)
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 70 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.

Property Registration Number 970940001358

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Veil Hotel
The Veil Astana
The Veil Hotel Astana

The Veil Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 28 reviews
Rating 8 - Good. 6 out of 28 reviews
Rating 6 - Okay. 1 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 2 out of 28 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alisher

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

christina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Comfy star
Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Khaled

Stayed 1 night in Jun 2024

10/10 Excellent

Khaled

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom
Stayed 2 nights in Jun 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique hotel, with stunning views and closeness to the city centre!
Stayed 4 nights in Mar 2024

8/10 Good

Ayaz

Liked: Cleanliness

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold astana
It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin, Tampa

Stayed 5 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Singles and couples
Great for Singles and couples
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023

10/10 Excellent

Vladlen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New. Tasty. Comfortable. Kids frendly
Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Assima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is outstanding

10/10 Excellent

Hege

Stayed 4 nights in Sep 2024

10/10 Excellent

Randi Skaar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Stefano

Stayed 4 nights in Sep 2024

8/10 Good

Alexander

Stayed 1 night in Jul 2024

10/10 Excellent

Simone

Stayed 2 nights in Jul 2024

2/10 Terrible

Feyzullah

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish Hotel
Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…
Stayed 3 nights in Feb 2024