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Jetwing St. Andrew's

4.5 star property
Luxurious 4.5-star hotel with restaurant

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Photo gallery for Jetwing St. Andrew's

Extra beds
Interior
Lounge
Exterior
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Free WiFi
  • Housekeeping

Explore the area

Map
No. 10, St. Andrew's Drive, Nuwara Eliya, 22200
  • Nuwara Eliya Golf Club
    ‪10 min walk‬
  • Lake Gregory
    ‪5 min drive‬
  • Lover's Leap Waterfall
    ‪7 min drive‬

Room options

View all photos for Gem Suit

Gem Suit

Gem Suit

  • Hill view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Heritage Suite

Heritage Suite

Heritage Suite

  • Hill view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

Heritage Superior

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Attic

Deluxe Attic | View from room

Deluxe Attic

  • Hill view
  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | View from room

Superior Room

  • Hill view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

About the area

Nuwara Eliya

In Nuwara Eliya .Within a 10-minute walk of the hotel, you'll find Nuwara Eliya Golf Club and Victoria Park. Holy Trinity Church and Assemblies of God Church Nuwara Eliya are also within 2 miles (3 km).

What's nearby

  • Nuwara Eliya Golf Club - 10 min walk - 0.9 km
  • Assemblies of God Church Nuwara Eliya - 3 min drive - 1.6 km
  • Lake Gregory - 5 min drive - 3.0 km
  • Pedro Tea Factory - 7 min drive - 4.5 km
  • Lover's Leap Waterfall - 7 min drive - 4.0 km

Restaurants

  • ‪Ambal's Hotel - ‬8 min walk
  • ‪De Silva Foods - ‬8 min walk
  • ‪Grand Indian Restaurant - ‬18 min walk
  • ‪Pizza Hut - ‬3 min drive
  • ‪Milano Restaurant - ‬8 min walk

About this property

Jetwing St. Andrew's

Luxurious 4.5-star hotel with restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Jetwing St. Andrew's. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Nuwara Eliya hotel.

  • 56 guestrooms or units
  • 2 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Jetwing St. Andrew's offers 56 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Lobby

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  • Parking included
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4.4 out of 5, Excellent, 176 reviews
The price is CA $297
CA $389 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: LKR 6,000 for adults and LKR 3,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table

Accessibility

  • No elevator

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
For any questions, please contact the property using the information on the booking confirmation
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Jetwing St. Andrew's

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for LKR 2400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately LKR 6000 for adults and LKR 3000 for children
  • Airport shuttle fee: LKR 21500 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: LKR 2400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Additional fees apply to children for meals. Children ages 5-11 are charged 50% of the meal rate when sharing existing bedding.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Jetwing St. Andrew's
Jetwing St. Andrew's Hotel
Jetwing St. Andrew's Hotel
Jetwing St. Andrew's Nuwara Eliya
Jetwing St. Andrew's Hotel Nuwara Eliya

Jetwing St. Andrew's Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 132 reviews
Rating 8 - Good. 40 out of 132 reviews
Rating 6 - Okay. 30 out of 132 reviews
Rating 4 - Poor. 13 out of 132 reviews
Rating 2 - Terrible. 8 out of 132 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dick

Travelled with group
Stayed 1 night in Feb 2024

10/10 Excellent

Anuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Ben

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing.
Stayed 2 nights in Oct 2023

4/10 Poor

Pradeepan

Travelled with family
Disliked: Staff & service, property conditions & facilities
The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking
Stayed 1 night in Aug 2023

10/10 Excellent

Arnoul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in general, bathrooms and diner could be improved.
Stayed 1 night in Jul 2023

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely setting but very dated.
All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state.
Stayed 1 night in Nov 2021

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Elegant and comfortable stay
Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by
Stayed 2 nights in Mar 2020

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! They were extremely professional and the hotel itself is beautiful!
Stayed 2 nights in Feb 2020

6/10 Okay

Tanja

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely property. and excellent staff. However very thin ceilings and walls. Suggest you always stay on the top floor as the ground floor is incredibly noisey with the sound from the occupants above
Stayed 2 nights in Nov 2019

6/10 Okay

Ben, Sydney

Travelled with group
Disliked: Amenities
Large rooms, nicely maintained. Good location close enough for a nice stroll through town. WiFi is terrible, very slow making it rather impossible to get work done. Overall not bad at all.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old colonial building with lots of character and very helpful staff. Beautiful!
Stayed 1 night in Sep 2019

8/10 Good

Khatija

Liked: Staff & service, property conditions & facilities
Good but room had some smell n carpet was little dirty
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Buffet is disappointing. Not much of a selection. Restaurant staffs bit grumpy. Except just one waiter. Not worth the money.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The staff were great and very helpful. The rooms are great, however they are a little dated. All of the staff were very helpful. The food was good as was the high tea in the salon. My only suggestion would be that the hotel do more to control the temperature of their wine. The hotel has a beautiful walk in wine cellar, but I think it is too warm for the wine.
Stayed 2 nights in Jun 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Avoid
The shower has no raiser or divider so the floor area gets soaked . They offered a car & driver services saying I would have the best and be protected and their driver took me north instead of my destination in the south and dropped me in a place i did not want to be ! The refunded the trip cost but refused to refund my two nights hotel reservation at my prescribed destination ! I am still out the money !
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the billiards table,the gardens,the b at area
Stayed 4 nights in Apr 2019

8/10 Good

Hannah, London

Liked: Cleanliness, property conditions & facilities, room comfort
A decent pick in Nuwara Eliya
We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed. The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town. The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist. The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted! The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Exceptional stay and an amazing hotel.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
BED BUGS !!! My daughter and I stayed 2 nights at the Jetwing St. Andrew's. The Hotel is well located and has lovely common rooms (bar with fireplace, pool room, etc), however, the room itself was very noisy (could distinctly hear the neighbours and the people walking on the floor above), the bathroom was completely unpractical with water from the shower splashing everywhere and not even a small place to put a toiletry bag and, last but nor least, the beg had bugs. I got my my body covered with bites. Luckily my daughter was sleeping in another bed and wasn't affected. Despite assurance from the manager that I'll receive a partial refund in compensation, nothing happened. Big disappointment... PS: the bed bug bites are quite itchy and take about 2 weeks to disappear completely...
Stayed 2 nights in Dec 2018

8/10 Good

J

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019