After reading the bad reviews, I was skeptical and worried about staying here. However, I am honestly so happy we stayed at Hotel Flavia. My boyfriend and I are world travelers, so we’ve seen and experienced a lot (good, bad, pretty, and ugly). We both feel grateful to all the staff. When I say all, I am referring to the security, housekeeper, cleaning staff, manager, and servers (everyone). Thank you all for making our experience unforgettable! Rafael, who runs the hotel, was increíble. We are in awe of his knowledge of the property, architecture, design, and art. He made us feel at home and made sure we were taken care of. If we had questions or needed help, he always found a solution. All the staff is in syne, and if someone has a question and doesn’t know that “specific job/answer,” it does not matter. They will help you and find the person who can help you further. They won’t tell you, “No, sorry, or I don’t know.” They helped you! I loved that! What I love about Rafael is that he wears different hats. He sees something that needs to be done, and he does it, from running the hotel to helping carry luggage. He has excellent management skills and the charisma to excel as a leader. I do logistics, operations, and production, so I notice everything. I was impressed! Sebastian, our waiter, was attentive, very knowledgeable about the menu, had great food recommendations, and made all of our dining experiences fun and stress-free. I highly recommend Hotel Flavia.