the photos that are displayed on hotels.com are not this photos of the ambassador inn they are actually photos of their sister hotel tidalwaves. the apartment was to have two bedrooms both with double beds, but only had a double bed in each room. When you pull the sleeper couch out there were dirty sheets. There was mold in the shower and The room smelled like mildew. Went down to the front desk to complain about the bedrooms and the website not fitting up with the description, the young man at the desk informed us we were the 2nd people that day that he dealt with, with the same issues. He made a phone call, spoke in spanish to whomever he was speaking to, he hung the phone up and just looked at us. We asked what was going on and he said there was nothing they could do for us, they could move us up to the sister hotel, but we would have to pay the difference to fix the sleeping situation. Worst customer service ever. If I could give this place a zero, We most definitely would.