6/10 Okay
Jennifer, North Brunswick
Travelled with family
31 Aug 2024
Disliked: Staff & service, property conditions & facilities
I was only told about one parking lot across the street. With that lot full the front desk attendee told me to either pay $20 per night for premier parking or find a spot on the street somewhere. It wasn't until 2 days later that I stumbled upon their second guest parking lot down the street that they failed to mention. After finally paying for paying and getting the room I had to switch rooms because the pull out couch was unusable as a bed due to the extremely poor quality mattress. It was about the thickness of a floor mat and you could see the springs popping out everywhere. In the new room every container on the wall of shampoo, conditioner, body wash & lotion in the bathroom was empty. The floor was absolutely filthy and I wound up washing it by hand and my own soap. Walking in the room without shoes would almost immediately make you feel black. For the most part I had the 'do not disturb' sign on the door but not once did they ask if I needed anything. I had to keep requesting towels, wash clothes and toilet paper and it was clearly a hassle to them. The first 3 beers I tried ordering at the rooftop bar were unavailable and alcohol is not permitted by the pool or Jacuzzi so you have to sit away from everybody awkwardly to drink it. The location is the only thing I enjoyed about my stay there and I most likely would stay somewhere else next time I come here on vacation.
Jennifer
Stayed 4 nights in Aug 2024