6/10 Okay
Carol, Burien
Travelled with family and small children
23 Aug 2024
Disliked: Amenities
We stayed here a few months ago when it was owned or managed by different people. Previously the staff were friendly, helpful and kind. The hotel was clean and the pool, hot tub and locker rooms were well maintained. This trip was different. While the one and only front desk person was nice enough, they were not helpful as I struggled with the luggage cart and 2 small grandchildren. There were limited supplies in the bathroom. I had to ask for shampoo and soap for the shower. The room
was clean, but not well stocked with coffee supplies and condiments. The pool was a major attraction for the grandchildren, but the hot tub was out of order and the pool and locker rooms were not cleaned for our entire 4 night/5 day stay. I hope that the new owners are only temporarily lacking in staff and basic cleaning/maintenance routines. We like this hotel for its family/pet friendliness, yet the upkeep and staffing need to improve.
Carol
Stayed 2 nights in Aug 2024