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Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Dunn's River Falls

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers
Aerial view
Breakfast, lunch, dinner served; international cuisine, pool views
Superior Governor Suite Ocean View - King Size Bed
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Ocho Rios Craft Market
    ‪3 min walk‬
  • Ocho Rios Clock Tower
    ‪5 min walk‬
  • Turtle River Park
    ‪6 min walk‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Ocho Rios Craft Market and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).

What's nearby

  • Turtle Beach - 6 min walk
  • Mahogany Beach - 16 min walk
  • Ocho Rios Fort - 4 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Passage To India - ‬11 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Dunn's River Falls
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch Smart TV
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 718 out of 1434 reviews" "
Rating 8 - Good. 314 out of 1434 reviews" "
Rating 6 - Okay. 200 out of 1434 reviews" "
Rating 4 - Poor. 93 out of 1434 reviews" "
Rating 2 - Terrible. 109 out of 1434 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William, Encino

Good hotel. Food and lodging were great. Service as well.
Stayed 5 nights in Dec 2024

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the staff, entertainment, & food. Buildings & pools could use a little upkeep. Florider was not operational which my children were looking forward to.
Stayed 6 nights in Jan 2025

2/10 Terrible

Anasthasia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues with reservation. Terrible customer service. Incompetent staff. Room had a leak and water was everywhere. No one seemed to care to assist. No compensation offered.
Stayed 3 nights in Oct 2024

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was good as well as the location was ideal for shopping and recreation. Staff was helpful and pleasant. The space is clean & well kept.
Stayed 3 nights in Oct 2024

10/10 Excellent

keresha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel went there for my brithday the best experience ever it was amazing big thank you to expedia for my v.i.p treatment the staff is amazing i will definitely go back 😊
Stayed 2 nights in Oct 2024

2/10 Terrible

Robert

Travelled with partner
The food was disappointing really disappointing
Stayed 2 nights in Oct 2024

10/10 Excellent

Ranford

Liked: Property conditions & facilities
Quite satisfied.
Stayed 4 nights in Oct 2024

2/10 Terrible

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in Experience was terrible. We had to wait for 2 hours as there was a group check in. I noticed today that there was a line for Expedia guest but we were not told about this and then have to wait.
Stayed 2 nights in Oct 2024

6/10 Okay

sudanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but they need to stop trying to get people to sign up for the club thing very long and pressuring to get you to spend money like they are scammers..
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that I was fed while I waited in the long check in line because I was hungry from my journey to get there. What I didn't like is that I didn't get VIP Check in even though I was a VIP member with expedia and said to get VIP access.
Stayed 1 night in Sep 2024

8/10 Good

Jeancarlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great and clean , but when it comes about food , they should have variety specially for Hispanic people, the people working at the bar in the people are awesome and friendly, but inside the restaurants they need to smile a little bit more
Stayed 4 nights in Oct 2024

10/10 Excellent

Abel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful resort!! I would recommend for individuals, couples, or families.
Stayed 3 nights in Oct 2024

4/10 Poor

Renee

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The line to check in was extremely long , they treat locals different which I don’t understand .
Stayed 2 nights in Oct 2024

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
Insufficient parking available
Stayed 1 night in Oct 2024

10/10 Excellent

KEMARA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful,clean and quiet ,the staff were very courteous and kind,I really enjoyed my stay and would definitely return soon.
Stayed 2 nights in Oct 2024

8/10 Good

Chidiebere

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I have stayed at awesome places that looked better but here it was the little things for me. They were really accommodating and friendly. The lady who checked us in was very friendly. The hallways by my room smelled great; I loved that they were intentional about that. The pool MCs were great and very entertaining, we didn’t want to leave. They had a jerk hut and we even got fresh coconuts and corn. They also had a variety of activities in the evenings and that made it fun and gave guests something to look forward to. I loved their drinks too, their bartenders are good and creative. My favorite part was the Awe spa. I have to say this was the icing on the cake for me, I didn’t want my 80 minute massage to end. The only things I didn’t like was they had one omelette station going for breakfast on days the resort was filled and sold out and the lines were very long. I felt sorry for the guy chef at that station. Also the bathrooms were small, but they kept it clean. The bathrooms by the lobby were kept clean also. Thanks moon palace for a relaxing vacation.
Stayed 4 nights in Oct 2024

10/10 Excellent

Samone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and friendliness of the staff.
Stayed 1 night in Oct 2024

6/10 Okay

Sandeep

Stayed 8 nights in Sep 2024

6/10 Okay

jean

Travelled with family and small children
Liked: Staff & service
Ok
Stayed 1 night in Oct 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very good but the staff at the front desk are new and not sure about some of our request and questions. The room was great but the cleaning staff did not come to clean our room for two days. We did called and they sent new towels etc.
Stayed 3 nights in Oct 2024

2/10 Terrible

Sophia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no uniqueness about this property. The food always cold at the buffet despite their warmers and the noise in my bedroom at night from the air condition and smoke alarm device. There was also poor entertainment both at the show times and dreadful lighting at the night club that opened a few days of the week.
Stayed 7 nights in Oct 2024

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing here, from the Staff, Spa, restaurants, pool and more. The ice cream and pizza was our favorite the ice cream taste just like Devon house if not better. We had the best week here and we will be back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my gosh!!! Loved Moon Palace Ocho Rios !!! My husband koved it more than me lol.Listen , the Staff is exceptional. The Hotel is modern and clean smell sooo good EVERY WHERE! The a la cart Restaurants, I was like ,am I in Jamaica or Italy, france ,India.The Restaurants are exceptio ally fantastic.EVERY money you spend to stay there you get back triple !!! The Entertainment was weak that was my only fault with moon palace .Its for couples ,for families And yet they dont overpower each other .My husband and I loves it ! It was our first time there and we will be going back! You will have Agents come to sell you like timeshare but trust me 11/2 tour gets you $750 credit to the spa or day pass for 2 if you have family in Jamaica or friends to give to to have full access to grounds.The moon Palace has stars of 5 stars and it absolutely is 5 stars .Going Back for sure !!
Stayed 1 night in Oct 2024