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Sago Palm Hotel

4.5 star property
4.5-star luxury hotel near Dunn's River Falls

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sago Palm Hotel

Exterior
Westmoreland King Large
Main Deluxe Queen Junior Suite
Main Deluxe Queen Junior Suite
2 bars/lounges, poolside bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Gym

Explore the area

Map
54 Main St, Ocho Rios
  • Ocho Rios Craft Market
    2 min walk
  • Ocho Rios Clock Tower
    2 min walk
  • Pier 8
    2 min walk
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    22 min drive

Room options

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Westmoreland Cabana Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Town Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main King

Premium bedding, in-room safe, individually furnished, desk

Main King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Cabana King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana King

  • Sleeps 2
  • 1 King Bed

View all photos for Main Twin Twin

Main Twin Twin

Main Twin Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Deluxe King

Premium bedding, in-room safe, individually furnished, desk

Main Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Westmoreland Town King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

Premium bedding, in-room safe, individually furnished, desk

Westmoreland King Large

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Main Queen

Premium bedding, in-room safe, individually furnished, desk

Main Queen

  • Sleeps 2
  • 1 Queen Bed

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About the area

Ocho Rios

City center stay.With a stay at this Ocho Rios hotel, you'll be steps from Ocho Rios Craft Market and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).

What's nearby

  • Turtle Beach - 5 min walk
  • Mahogany Beach - 15 min walk
  • Ocho Rios Fort - 3 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 22 min drive

Restaurants

  • ‪Boulangerie - ‬5 min walk
  • ‪Miss T's Kitchen - ‬4 min walk
  • ‪Cafe Express - ‬9 min walk
  • ‪Mother`s - ‬3 min walk
  • ‪Passage To India - ‬10 min walk

About this property

Sago Palm Hotel

4.5-star luxury hotel near Dunn's River Falls
Sago Palm Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2000 square feet (186 square meters) and includes a conference center. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Sago Palm Hotel. Free self parking is available.

This 4.5-star Ocho Rios hotel is smoke free.

  • 37 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • No smoking on site
  • Bar by the pool
  • Dining venue
Sago Palm Hotel offers 37 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.

Languages

English

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 34 for adults and USD 17 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 12 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water

More

  • Chef
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Guidebooks/recommendations
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sago Palm Hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 34 for adults and USD 17 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Sago Palm Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 93 reviews" "
Rating 8 - Good. 19 out of 93 reviews" "
Rating 6 - Okay. 4 out of 93 reviews" "
Rating 4 - Poor. 1 out of 93 reviews" "
Rating 2 - Terrible. 5 out of 93 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

shermanika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay was lovely upon arrival. Everyone was kind and accommodating. I decided to eat at the restaurant for dinner wit my family and the wait staff and chef colluded to overcharge me. I brought it to the attention of the hotel manager. They basically charged me separately for the sides that are included with the meals. I didn't order any extra sides. They intentionally overcharged me, not expecting me to check. She recalculated my bill which ended up being $25USD less. It was an awful experience. I am sure they have done this many times before to foreigners. The chef comes out to laugh and smile with the patrons and encourage wait staff to cheat people. This incident ruined my trip. The other, issue was the noise from a club nearby. The noise was unbearable and straight through the night. This hotel is in an awful location because of noise.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brianna

Stayed 1 night in Aug 2024

10/10 Excellent

Lesley Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. In center of town
Stayed 9 nights in Aug 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was good, We enjoyed our stay as the Sago which has been through a renovation. Housekeeping provided wonderful service. We were overcharged on drinks placed at the bar which I should have made a note at the time with management. After check out, management made a mistake on the count of towels, robes and linens in the room, called me advising of this discrepancy that was essentially an accusation that we took a robe from the room. The situation eventually was resolved but should have been verified internally before guest involvement.
Stayed 3 nights in Aug 2024

2/10 Terrible

Robin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The male night front desk worker was very lazy and disrespectful he expected us to unclog the toilet and left it clogged all night. They bought us ice with plastic frozen in the ice. Our first room had sand on the bed & floor. Pretty hotel but it needs better workers.
Stayed 1 night in Aug 2024

10/10 Excellent

Vysaul, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Great staff!
Stayed 4 nights in Aug 2024

10/10 Excellent

Cargill, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern, and there were no problems with anything. The customer service was excellent as well. The only shortcoming I could see was that they didn't have a lift or elevator to the second floor. I suppose that single negative point would make the hotel not handicap friendly. Other than that, I highly recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and nice, the place was clean. Overall a great place to stay. Loved it. Hi 5!!
Stayed 1 night in Jul 2024

2/10 Terrible

Simone

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a 5 minute walk from the public beach and was close to many different food options. However, the hotel reataurant was so good that we could have stayed on the property for all meals. The pool was a good size and was well maintained. The workers were all very helpful and made the stay very enjoyable.
Stayed 4 nights in Jun 2024

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. Hotel was clean, updated, had convenient parking and was just what we needed for our time in that area. Would definitely stay there again. My family enjoyed it and my kids felt very safe there.
Stayed 1 night in Jul 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Casene, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Jul 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Jul 2024

10/10 Excellent

Adrian, Newnan

Stayed 3 nights in Jun 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. We had a 5-Star experience in this boutique hotel. The staff were always friendly and smiling. From the front desk staff, to the restaurant staff, to the bar staff to the handyman to the very pool cleaner it was exceptional. The food was always delicious. They offered Jamaican and Americam cuisine. The room was emaculate, it gave a grandoulous feel because of the high ceiling. My husband is from Ocho Rios so I will definetly be staying there again and recommending it as well.
Stayed 4 nights in Jun 2024

6/10 Okay

Rohena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Randy George, Broooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time staying at Sago Palm Hotel, friendly staff members. Shout-out the chef and waitress for holding it down with the breakfast. Service was 10/10.
Stayed 5 nights in Jun 2024

2/10 Terrible

Tashae

Stayed 1 night in Jun 2024

8/10 Good

Ronald

Stayed 1 night in Jun 2024

8/10 Good

Andrene

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice up and coming hotel that recently had a lot of renovations. Location is great you can walk to many places in the area. Would stay here again.
Stayed 3 nights in Jun 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jun 2024