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Sago Palm Hotel

4.5 star property
4.5-star luxury hotel near Dunn's River Falls

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Photo gallery for Sago Palm Hotel

Exterior
Main Deluxe Queen Junior Suite
2 bars/lounges, poolside bar
Westmoreland King Large
Main Deluxe Queen Junior Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
54 Main St, Ocho Rios
  • Turtle Beach
    ‪5 min walk‬
  • Ocho Rios Fort
    ‪3 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪22 min drive‬

Room options

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Westmoreland Cabana Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Town Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main King

Main King

Main King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Cabana King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana King

  • Sleeps 2
  • 1 King Bed

View all photos for Main Twin Twin

Main Twin Twin

Main Twin Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Deluxe King

Main Deluxe King

Main Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Westmoreland Town King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

Westmoreland King Large

Westmoreland King Large

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Main Queen

Main Queen

Main Queen

  • Sleeps 2
  • 1 Queen Bed

About the area

Ocho Rios

City center stay.With a stay at this Ocho Rios hotel, you'll be steps from Ocho Rios Craft Market and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).

What's nearby

  • Turtle River Park - 5 min walk - 0.4 km
  • Turtle Beach - 5 min walk - 0.5 km
  • Ocho Rios Fort - 3 min drive - 2.6 km
  • Mystic Mountain - 5 min drive - 3.7 km
  • Dunn's River Falls - 7 min drive - 4.9 km

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 22 min drive

Restaurants

  • ‪Boulangerie - ‬5 min walk
  • ‪Miss T's Kitchen - ‬4 min walk
  • ‪Cafe Express - ‬9 min walk
  • ‪Mother`s - ‬3 min walk
  • ‪Passage To India - ‬10 min walk

About this property

Sago Palm Hotel

4.5-star luxury hotel near Dunn's River Falls
Sago Palm Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2000 square feet (186 square meters) and includes a conference center. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Sago Palm Hotel. Free self parking is available.

This 4.5-star Ocho Rios hotel is smoke free.

  • 37 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • No smoking on site
  • Bar by the pool
  • Dining venue
Sago Palm Hotel offers 37 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.

Languages

English

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 34 for adults and USD 17 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sago Palm Hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 34 for adults and USD 17 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Sago Palm Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 127 reviews
Rating 8 - Good. 28 out of 127 reviews
Rating 6 - Okay. 5 out of 127 reviews
Rating 4 - Poor. 3 out of 127 reviews
Rating 2 - Terrible. 5 out of 127 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

April

Stayed 1 night in Jan 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was very excellent the food and the cleanliness of the room. When i go back to jamaica i know where im going to stay
Stayed 5 nights in Jan 2025

8/10 Good

Dwane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at the property but breakfast could be better.
Stayed 1 night in Jan 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

We loved our stay at the Sago Palm. All the staff were super friendly and courteous and most of all professional. The room was great — very comfortable and clean. We liked the sweet patio in our room as well. The hotel was well located so as to be-able to walk around to the craft market and different restaurants, as well as our favorite, Juici Patties 😊
Stayed 2 nights in Jan 2025

10/10 Excellent

Twana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went over and beyond!!!! Excellent service!
Stayed 4 nights in Jan 2025

10/10 Excellent

Shareef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, accessible to nearby affordable restaurants, wholesale stores, and tourist areas like margarita ville. Staff was very friendly and accommodating as well. I will definitely be back to this hotel in the near future.
Stayed 3 nights in Jan 2025

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior and clean.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sreenivas, San Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property. Please allow sufficient time if u r dining in the hotel restaurant as it the food arrives quite late after u place the order
Stayed 3 nights in Dec 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Chantell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 3 days stay in the town. Clean place and friendly staff. Would stay again!
Stayed 3 nights in Dec 2024

8/10 Good

max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fairly new so amenities were in very good condition. Staff very courteous. Nice, clean, quiet but ideally located on Main street and within walking distance of stores and restaurants.
Stayed 3 nights in Dec 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would definetly go back there again

Stayed 1 night in Dec 2024

10/10 Excellent

Ingrid, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was impeccable, room absolutely beautiful, staff was very friendly & helpful. Food menu was very limited, no local “niceties” offered like fresh fruit.
Stayed 2 nights in Nov 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a woman travelling alone, this hotel made me feel safe. the staff are so lovely, so welcoming and helpful & everyone helped to make my stay enjoyable. The rooms are of the highest quality & i felt like a Queen stretching out in the big bed. it was worth every penny & when i come back to Ocho i will definitely stay again. Food was excellent & the decor & ambience was 20/10. close to all the shops & beaches i was sad to have to leave xx
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. From the female security guard that greeted me upon my arrival, the front desk staff, restaurant staff and housekeeping. Everyone was a pleasure. I loved my room and the pool being steps away. I have no complaints and will definitely return. Food and drinks were delicious as well.
Stayed 1 night in Oct 2024

8/10 Good

Sherene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and inviting. The staff were polite and the security at the gate especially the female was very patient and kind to us. Overall we had a great stay.
Stayed 6 nights in Oct 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and staff. There isn't an elevator but the flight of stairs isn't bad.
Stayed 1 night in Oct 2024

10/10 Excellent

Ewan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You really don’t see the beauty of this gem until you are inside. You are in the center of everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ewan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stays and amazing staff @ Sago Palm.

My stay at Sago was really great overall. The location is fantastic and the staff is amazing!! Christopher at the front desk in particular was very helpful during my stay. My friends and I ran into an issue and the hotel manager—Yoland remedied the situation to our complete satisfaction and actually went above and beyond my expectations. This was my second stay at Sago and I was very happy on both occasions. Their breakfast is wonderful as well as their pool.
Stayed 3 nights in Oct 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Serena

Travelled with group
Liked: Amenities
Great experience the staff was lovely only issue was I booked a queen room and the bed was a double.
Stayed 1 night in Oct 2024

4/10 Poor

shermanika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay was lovely upon arrival. Everyone was kind and accommodating. I decided to eat at the restaurant for dinner wit my family and the wait staff and chef colluded to overcharge me. I brought it to the attention of the hotel manager. They basically charged me separately for the sides that are included with the meals. I didn't order any extra sides. They intentionally overcharged me, not expecting me to check. She recalculated my bill which ended up being $25USD less. It was an awful experience. I am sure they have done this many times before to foreigners. The chef comes out to laugh and smile with the patrons and encourage wait staff to cheat people. This incident ruined my trip. The other, issue was the noise from a club nearby. The noise was unbearable and straight through the night. This hotel is in an awful location because of noise.
Stayed 2 nights in Jul 2024