Check in counter is 1minute walk across the street. Staff were friendly in assisting us and spoke very fluent English. The glass entrance access is via passcode which I feel safe. Only house slippers allowed upon entering, which ensures the cleanliness of the place. There's separate washroom, onsen available on ground level. Even though it's a hostel, our private toilet seat is always warm! Location for shower is just next door. Quilt provided was sufficient for a room without heater, even the temperature is below 5 in the night. Wifi is extremely weak, only available at our room entrance, which make it difficult to do booking and plan for our onward journey. There's a free foot hot spring spot for everyone before the entrance, which was nice after a long day of walking!