I've stayed here 4 or 5 times and I really like it. The front desk staff are always super friendly and things are nice and tidy. The bar staff, however, is usually pretty horrid. They always put me in a bad mood because they're haughty and can't be bothered to take your order. You're supposed to get a free sake if you're a guest, which is a nice touch, but the bar staff always make me feel like a total dolt for even asking for it. They really ought to just bring it out to you rather than making you suffer having to convince the bar staff to give it to you. The last time, I decided to forgo the embarrassment and order a beer, (not free) which took 10 minutes to arrive, and fries, which took another 20 minutes to arrive. No customary "Omataseshimashita," ("thank you for waiting") just threw it under my nose and told me I'd have to pay immediately, even though I had asked to run a tab at the time of ordering since a friend was meeting me and was going to order something too. Just unpleasant and I'm kinda tired of it happening every time so don't think I'll recommend the place anymore. It's a shame.