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Hotel Des Balances

4.0 star property
4-star luxury hotel perfect for exploring Lucerne

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Des Balances

Exterior
Porch
Hypo-allergenic bedding, minibar, in-room safe, desk
Romantic Suite, 1 King Bed, Balcony, River View
View from property

Reviews

9.6 out of 10

Exceptional

Guests liked:

Friendly staff, property condition

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pet-friendly
  • 24/7 front desk
  • Parking available

Explore the area

Map
Weinmarkt, Lucerne, LU, 6004
  • Lucerne Town Hall
    1 min walk
  • Mill Bridge
    2 min walk
  • Chapel Bridge
    3 min walk
  • Emmen Air Base (EML)
    11 min drive

Room options

View all photos for Romantic Suite, 1 King Bed, Balcony, River View

Romantic Suite, 1 King Bed, Balcony, River View

Romantic Suite, 1 King Bed, Balcony, River View

  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, City View

Triple Room, City View

Triple Room, City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, River View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Queen Room For Single Use, City View

Queen Room For Single Use, City View

Queen Room For Single Use, City View

  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, River View

  • 25 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, City View (Queenroom)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View (Queenroom)

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double or Twin Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, City View

  • 25.0 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, River View

Double or Twin Room, River View

Double or Twin Room, River View

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, River View

Junior Suite, River View

Junior Suite, River View

  • 31 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Hot Tub, River View (with Balcony)

Suite, Hot Tub, River View (with Balcony)

Suite, Hot Tub, River View (with Balcony)

  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sofa Bed

Junior Suite with Sofa Bed

Junior Suite with Sofa Bed

  • 31 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

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Front of property

Grand Hotel National

Pool
Spa
Pet-friendly
Free WiFi
4.7 out of 5, Exceptional, (768)
The price is CA $470
per night
CA $503 total
includes taxes & fees
9 Dec - 10 Dec
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About the area

Lucerne

Old Town Lucerne stay.With a stay at this Old Town Lucerne hotel, you'll be steps from Lucerne Town Hall and Rosengart Collection. Mill Bridge and Saint Peters Church are also within half a mile (1 km).

What's nearby

  • Lucerne Town Hall - 1 min walk - 0.2 km
  • Chapel Bridge - 3 min walk - 0.3 km
  • KKL Lucerne - 8 min walk - 0.7 km
  • Lion Monument - 12 min walk - 1.0 km
  • Chateau Guetsch - 18 min walk - 1.5 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 8 min walk
  • Zurich Airport (ZRH) - 61 min drive

Restaurants

  • ‪Restaurant Rathaus Brauerei AG - ‬3 min walk
  • ‪Hirschenplatz - ‬1 min walk
  • ‪Wirtshaus Taube - ‬3 min walk
  • ‪Restaurant Zunfthaus zu Pfistern - ‬2 min walk
  • ‪Restaurant Mill'Feuille - ‬2 min walk

About this property

Hotel Des Balances

4-star luxury hotel perfect for exploring Lucerne
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1970 square feet (183 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Des Balances. Parking is available for a fee.

This 4-star Lucerne hotel is smoke free.

  • 1 building
  • 56 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Des Balances offers 56 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 33 per night)
  • Valet parking on site (CHF 33 per day; includes in/out privileges)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CHF 35 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • Elevator

Room amenities

Entertainment

  • iPod dock
  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 70.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 35 per person
  • Self parking fee: CHF 33 per night
  • Valet parking fee: CHF 33 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per day
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Des Balances
Des Balances Lucerne
Hotel Des Balances
Hotel Des Balances Lucerne
Des Balances Hotel
Hotel Balances Lucerne
Hotel Balances
Balances Lucerne
Des Balances Hotel
Des Balances Lucerne
Hotel Des Balances Hotel
Hotel Des Balances Lucerne
Hotel Des Balances Hotel Lucerne

Hotel Des Balances Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 599 out of 770 reviews" "
Rating 8 - Good. 136 out of 770 reviews" "
Rating 6 - Okay. 20 out of 770 reviews" "
Rating 4 - Poor. 7 out of 770 reviews" "
Rating 2 - Terrible. 8 out of 770 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strongly recommend a room on the water. The staff were amazing, the location is fantastic, and convenient to all dining options.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Get a river view, grab a drink and sit on your balcony. Very comfortable with a great staff.
Stayed 2 nights in Aug 2024

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Good location.
Enjoyed the Hotel and especially the location. Walk to the train station and a short walk to the old town and the attractions. Expensive for what you get.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Stayed 3 nights in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place with the worst WiFi at a nice hotel I’ve ever experienced.
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and enjoyed the views, comfortable bed and attentive staff. We appreciated the water and ice machine on each floor and air conditioning. The umbrella came in handy a few times too. We would definitely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Dipali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful building, good food
Stayed 1 night in Jul 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - in the center of Old Town. Clean, spacious room with a River view & balcony. Staff was helpful with my questions when planning excursions and coordinating dinner reservations at Balances. Highly recommend!
Stayed 3 nights in Jul 2024

2/10 Terrible

Lilly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you value sleep! 2 star at best!
Avoid at all cost! No a/c, no screens on windows, but if you open a window to avoid a cramped, hot room, you have no privacy from the street. Close blinds and shades for privacy, the room gets overheated. Glass bathroom wall offers limited privacy and lights up the room if one goes to the bathroom in the middle of the night. Old and grungy carpeting and concrete bathrooms with no tiles Service is awful in the breakfast room and front desk, nasty staff - no manager on duty on weekends if you have a problem, so you deal with clueless kids on duty. Avoid, avoid, avoid!
Stayed 1 night in Jul 2024

10/10 Excellent

Floro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location and staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Layla

Stayed 3 nights in Jun 2024

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great stay in Lucerne. Beautiful hotel and wonderful service. We booked a day trip from the front desk to Mt Pilatus which was very memorable. The room and the view from the balcony was incredible. Breakfast was flawless each morning with dedicated service to make the stay special.
Stayed 4 nights in May 2024

10/10 Excellent

Virupaksha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel
Stayed 2 nights in May 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very centrally located, making everything you want to see very walkable. The restaurant/bar/lounge was lovely too and the welcome glass of prosecco was a nice touch.
Stayed 2 nights in May 2024

10/10 Excellent

Kathryn

Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that is well maintained and professionally managed.
Stayed 3 nights in Apr 2024

10/10 Excellent

rhonda

Stayed 3 nights in Apr 2024

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Hotel Des Balances in Lucerne was an absolute delight. From the moment I arrived, I was captivated by its charming atmosphere and warm hospitality. The view of the Reuss River and the iconic Kapellbrücke from my room was simply breathtaking. The staff went above and beyond to ensure that my stay was comfortable and memorable, and the attention to detail in the elegant décor was impressive. Dining at the hotel’s restaurant was a culinary experience I won’t soon forget, with delicious dishes served in a picturesque setting (Michelin star). Overall, my time at Hotel Des Balances nothing short of magical and looking forward to returning.
Stayed 3 nights in Mar 2024

10/10 Excellent

PINHAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Amazing hotel Wonderful restaurant Everything was great
Stayed 5 nights in Feb 2024

10/10 Excellent

Troy

The best service, value and all around cool location. Would definitely book the de Balances again!
Stayed 1 night in Feb 2024