4/10 Poor
Verified traveller
25 Oct 2013
Disliked: Cleanliness, property conditions & facilities
An actual key?!
We arrived late and left early. It was difficult to find the lobby area and the fact that the "front desk" was enclosed in plexiglass should have been a good indicator of the room. The fact they still used keys instead of cards should have been the dead giveaway. However, it was the closest hotel to my son in Rochester. The staff member at the front desk was the one highlight. While his accent was thick, making it difficult to understand him, he was pleasant and friendly. The room doors are interior bedroom doors and my 16yo son had a difficult time sleeping due to the questionable security of the place. The room was cramped and the carpets dirty. The bathroom was clean and appeared to be recently remodeled. The room did not smell and the sheets were clean.