2/10 Terrible
Angela Marie
Travelled with family
2 Feb 2025
Disliked: Property conditions & facilities
We found a last-minute deal on this villa and booked it immediately! As soon as we arrived, we learned why ... There was NO HEAT and this was in the middle of the cold front/winter storm that hit the south with snow in areas and rain and temps in the 30's at night in Florida!
Bottom line (happy to share all emails and text messages), the property management team, Casiola, simply didn't care we had no heat! We had to drive communications and in the end the tech told us there was nothing he could do, this was a known issue, an issue they were experiencing at several locations. He said they were having back-end programming issues with their security company; the thermostat was linked to their system and it was locked, preventing you from adjusting the temp (hot or cold).
Casiola rented the villa knowing this information and they played ignorant while we were freezing in the extreme temps. We requested a refund and they offered us $75.00!! We're working with Expedia to see what can be done and I'll update my review with the end results! Sadly, I'm not hopeful they'll press them for a refund!
Friendly reminder, even for myself, if the deal seems too good to be true, it probably is! Renting this villa comes with zero support from Casiola, if there are any issues!
Angela Marie
Stayed 6 nights in Jan 2025