I messaged the property prior to booking to inquire about the use of the resort ammenities, which i was assured that we would have access to. I arrived and the house I rented was not part of the encore resort management, so i cpuld not use their facilities. I could not even pay to use them. I had no way of knowing this when i booked despite my communications with the resort. I paid extra for heating the pool, which was never done. When i arrived, the furnace did not work. Someone was sent out the next day to repair it. The garbage disposal did not work, however no one came out until the day before we left to fix it. House was in need of cosmetic repairs, looked a bit neglected. There were very minimal kitchen ammenities, no pot holder, no spatula, only one small pan and two pots and one round cookie sheet. The grill was dirty, there was nothing to clean it with...i could go on...the area was nice, close to parks and shopping. I will not be renting from this property again.