4/10 Poor
Carmen
29 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird energy
The only good thing about this trip was I used points so I only paid a handful of dollars. However, this hotel needs a lot of help. The check-in clerk Maria was sweet but before I could even get helped at the counter, there was a couple in front of me telling her how they were disappointed with the hotel and felt that their room was below industry standards for what hotels should be. I wasn’t excited to check in after that.
While she was checking me in, she answered a phone call that took her away for another 3 to 5 minutes. Before I had the keys in my hand, check-in took about 30 minutes.
The entire hallway smelled like weed, my room was better but the smell is definitely prominent. The front desk lady opened my room door about an hour later because she said she forgot she had used that room.
I could hear people moving furniture throughout the night, and kids running up and down the hallway. I woke up to a man yelling at the top of his lungs. This hotel is just weird.
Carmen
Stayed 1 night in Dec 2024