2/10 Terrible
Brandon S.
23 Oct 2024
Disliked: Cleanliness
Palm resort
The property was not in the condition of the pictures online. The kitchen cabinet door fell off, the fridge shelf was broken. There were stains on all the bedsheets and hair on the floor. The cutlery, plates and cooking pans required a wash to use as they were dirty. The hot water didn't work one evening. Evolve was quick to try to resolve by providing the cleaning fee as a credit but that didn't solve the issues. When I tried VRBO and asked to speak to a supervisor they declined and said the issue was between evolve and myself. Really truly disappointed. We also spent over 2 hours (4 adults) to clean the place when we arrived. The property manager came by on our last full day and told me we were lying that he tried to get in touch with us but I never received any call or email.
Brandon S.
Stayed 7 nights in Oct 2024