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Hotel New Otani Osaka

5.0 star property
5-star luxury hotel near Osaka-jō Hall

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel New Otani Osaka

Front of property - evening/night
Concierge desk
Aerial view
Exterior
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Housekeeping
  • Parking available

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    ‪2 min walk‬
  • Osaka-jō Hall
    ‪9 min walk‬
  • Osaka Castle
    ‪15 min walk‬
  • Osaka (KIX-Kansai Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 4 People Non-Smoking

  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Special Sale! Suite Room, Non Smoking

43-inch LCD TV with digital channels, TV

Special Sale! Suite Room, Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View

  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Non Smoking, Town View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Smoking, Town View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite for 3persons Selected at Check-in Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View

  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View

  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Smoking, Town View

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Non Smoking, Town View

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 5 People Non-Smoking

  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View

  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

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About the area

Osaka

Heart of Osaka.Within a 15-minute walk of this Chuo hotel, you'll find Osaka-jō Hall and Osaka Castle. Dotonbori Glico Sign and Tsutenkaku Tower are also within 6 miles (10 km).

What's nearby

  • Osaka Castle Park - 2 min walk
  • Osaka-jō Hall - 9 min walk
  • Osaka Castle - 15 min walk
  • Dotonbori Glico Sign - 6 min drive
  • Tsutenkaku Tower - 7 min drive

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪いずみホール - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪サイゼリヤ - ‬5 min walk
  • ‪麺匠慶次 - ‬5 min walk

About this property

Hotel New Otani Osaka

5-star luxury hotel near Osaka-jō Hall
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 10 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

17 meeting rooms and limo/town car service are available. A fitness center, spa services, and multilingual staff are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

  • 1 building
  • 525 guestrooms or units
  • 18 levels
  • 10 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 1986
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Japanese

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking on site (JPY 1200 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 3:00 PM
  • Airport shuttle at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 4945 per person
  • 10 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Bike parking
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Shopping mall
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 43-inch LCD TV
  • Digital channels

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 10 to March 29:
  • Fitness facilities

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4945 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

  • Pool access available from noon to 8:00 PM.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1704 out of 2271 reviews" "
Rating 8 - Good. 412 out of 2271 reviews" "
Rating 6 - Okay. 106 out of 2271 reviews" "
Rating 4 - Poor. 26 out of 2271 reviews" "
Rating 2 - Terrible. 23 out of 2271 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a bit dated but that didn’t bother me at all. In fact the place is kept so well that it had a nice retro vibe. The service was exceptional and so was room service. It was nice to have the paper delivered, my shoes shined and dry cleaning ready in 12 hours. Bathrooms could use an remodel but everything else was like a well preserved time capsule.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Beautiful lobby and clean rooms. The restaurants were wonderful.
Stayed 3 nights in Oct 2024

8/10 Good

Daniel, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, established hotel situated at an ideal location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms big compare to other hotels, rooms are clean . staff's are nice and helpful. New Otani will definitely be in our hotel list when we go back to Japan.

6/10 Okay

Michael, chattanooga

Travelled with partner
Liked: Staff & service
Staff was great! Hotel rooms are dated and need some attention.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jocelyn, Glendale

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Pascalis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pjs!
Stayed 2 nights in Oct 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for relaxing
Stayed 4 nights in Oct 2024

10/10 Excellent

MINHYUK

Stayed 3 nights in Jul 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
I hate to say anything bad about this proper. The location is very convenient and the views and surrounding area was very nice. It’s was also walks away from Osaka castle. Everyone we encountered was helpful and friendly. They really take pride in providing great customer experiences. There was also an airport bus which was a lifesaving if you have lots of luggage. The downside was the dated rooms and musty smell. Overall the property was very clean and well maintained for its age. .
Stayed 4 nights in Oct 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Excellent rooms, spacious and comfortable. And extremely helpful and caring staff. The location is very close to a train station, park and Starbucks. About 20 min to dontonbori.
Stayed 7 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Excellent location with view of Osaka Castle.
Stayed 1 night in Oct 2024

8/10 Good

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and helpful. The lobby is magnificent. It's very close to JR station and dining/ cafe places. It's great that it has smart TV with YouTube and Netflix so that people can log in to use them. The hotel in Expedia is 5 star but it's actually an old hotel, especially the room interior: the light switches, sink faucet, and toilet flush handle, they're older styles. They work well but the pictures in Expedia don't actually show them. The bathroom would benefit from a basket to hold /store toiletries so that the towels don't cover them. The mattress is soft for people with back issues.
Stayed 6 nights in Oct 2024

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Very elegant hotel.They have an excellent service.
Stayed 5 nights in Oct 2024

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service
A well located hotel with staff that are willing to go above and beyond. Some quirks on housekeeping where our beds where not made when the room was cleaned, but this may have been due to us selecting the wrong eco-cleaning option. Somewhat inflexible with late check out which was a shame. The additional fees on the use of gym/pool/tennis court were a surprise and the closure of the outdoor pool for the seasons seemed premature given it was still hot during our visit. However, the overall experience was great and we would book in again.
Stayed 4 nights in Oct 2024

8/10 Good

Jamie

Stayed 2 nights in Oct 2024

10/10 Excellent

Krishna

Travelled with family
Liked: Property conditions & facilities
Osaka Hotel New Otani - Amazing place
Amazing place. And very good location. Facilities are top class.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
We were in Osaka for a 4 day visit. Hotel New Otani is close to two train stations and the Osaka castle, so getting to spots such as Nara and Dotonbori (the popular tourist area) was pretty easy. But because it’s not right in the heart of the city, it was much quieter. The hotel itself has large rooms and a great breakfast. On our last day in Osaka, we walked to the Osaka castle for a tour, which was right out of the TV series Shogun.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very gracious and extremely helpful
Stayed 2 nights in Oct 2024

8/10 Good

Yolanda

The hotel was excellent. They have a system that you have to do your own bed, which was weird. But in general, was clean and the location superb.
Stayed 3 nights in Oct 2024

10/10 Excellent

Eric, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super polite as can be expected but, not taken for granted. The 24hr concierge services helped my wife find her lost iPhone. Incredible!
Stayed 5 nights in Oct 2024

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with this hotel. Really great service and staff all around. Housekeeping did an amazing job. There are really no bad things I can say about this hotel. We will definitely be going back when we visit Japan again!! Thank you for everything!
Stayed 12 nights in Oct 2024