The staff are so friendly! If you want the experience of staying in a Japanese house, as opposed to a hotel or a capsule hotel, this is a great place. The beds were comfortable (they have futons too, which I would have preferred, but I booked late). They also had a communal basket of shampoo and soaps as well as towels, which is always a plus in hostels. I wish we were staying longer. This is a great hostel if you just need a place to stay (not a full scale hotel) as you are passing through or sightseeing in Osaka. I usually stay in business hotels, but opted for this hostel during a transfer through Osaka since it was cheaper. Just a heads up, it is a bit of a walk from Shin Osaka (NOT the same thing as Osaka station), so having directions printed out (or on your phone) is helpful. We took a cab (about 1000 yen from Shin Osaka) simply because it was late and we were lazy, but the walk back to the station in the morning was easy.