Lion Quays Hotel & Spa

4.0 star property
Riverfront hotel with 2 restaurants and a full-service spa
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December 2024
January 2025

Photo gallery for Lion Quays Hotel & Spa

Property grounds
Indoor pool
Exterior
Executive Double Room, Canal View
2 restaurants, breakfast, lunch, dinner served; Modern European cuisine

Reviews

8.0 out of 10

Very good

Popular amenities

Explore the area

Map
Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    3 min walk
  • Pontcysyllte Aquaduct
    2 min drive
  • Chirk Castle
    11 min drive
  • Liverpool (LPL-John Lennon)
    52 min drive

Room options

Executive Double Room, Canal View

  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Standard Twin Room

  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

Standard Double Room

  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Luxury Suite, Canal View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

About the area

Oswestry

On river.Stay at this Oswestry hotel and you'll be within half a mile (1 km) of Lion Quays Spa and 2 miles (3 km) of Pontcysyllte Aquaduct. Also, Park Hall Stadium is within 3 miles (5 km) and Chirk Castle is within 6 miles (10 km).

What's nearby

  • Lion Quays Spa - 3 min walk
  • Pontcysyllte Aquaduct - 2 min drive
  • British Ironwork Centre - 8 min drive
  • Chirk Castle - 11 min drive
  • Racecourse Ground - 13 min drive

Getting around

  • Gobowen Station - 2 min drive
  • Manchester Airport (MAN) - 57 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪The Poachers Pocket - ‬2 min drive
  • ‪Whittington Castle - ‬6 min drive
  • ‪Herd Milk & Coffee - ‬5 min drive
  • ‪Chirk Tandoori - ‬4 min drive

About this property

Lion Quays Hotel & Spa

Enjoy 2 restaurants at this 4-star Oswestry hotel
Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

  • 1 building
  • 82 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2004
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Polish, Slovak, Welsh

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: GBP 11.95 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Premium channels
  • TV

Bedroom

  • Bed sheets
  • Free cribs/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 279 out of 660 reviews" "
Rating 8 - Good. 189 out of 660 reviews" "
Rating 6 - Okay. 97 out of 660 reviews" "
Rating 4 - Poor. 60 out of 660 reviews" "
Rating 2 - Terrible. 35 out of 660 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amir

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has no WiFi in the rooms. Lobby has very fast WiFi, but 40ft away from the lobby - in the room itself there was no internet accesss. Also, in the bathroom there was an electric towel radiator and mirror with a light - but no one in the hotel knew how to switch on these items??
Stayed 2 nights in Sep 2024

6/10 Okay

Bryony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was outdated the room wasn’t the best the spa was nice
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Beautiful surroundings
Stayed 1 night in Sep 2024

10/10 Excellent

Mish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, lots of parking, room clean, bed comfortable, dinner very good. TV and WiFi great, able to plug our Roku in easily. Shower a bit dribbly, bed top cover stained and torn. Overall, excellent.
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and nice spa,excellent breakfast very helpful reception staff
Stayed 2 nights in Sep 2024

8/10 Good

Christopher

Stayed 1 night in Aug 2024

6/10 Okay

Andy

Disliked: Cleanliness, property conditions & facilities
Dated needs a refresh
Stayed 2 nights in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Alison

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate dinner at the hotel and the food was dreadful. We were then significantly overcharged. When we challenged this the waitress was rude and extremely confrontational. The breakfast in the morning was terrible and cold. So bad that the four of us ate almost nothing and had to stop for breakfast on the way home. The rooms were not clean and in dire need of some serious maintenance. So disappointed.
Stayed 1 night in Sep 2024

6/10 Okay

Alan

Liked: Cleanliness, amenities
Stayed 2 nights in Sep 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night for my partners birthday. Our evening meal was excellent in excellent surroundings. The outside area by the canal was really nice, having pre meal drinks there. The room was really clean & comfortable and we had a really good night’s sleep! We would definitely recommend this hotel & would definitely return but hopefully get to use the spa facilities next time!
Stayed 1 night in Sep 2024

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked an executive room with a canal view which came with a premium fee. The room was small nothing executive about it, the bathroom was so small I barely fit in there, I had to squeeze behind the door to close it. The bed was extra firm, it was so uncomfortable I couldn’t sleep properly, when I woke up in the morning it felt like I’d been in a boxing ring. Would not stay here again, even if it was free.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was over looking the can which created a lovely atmosphere and it was enjoyable watching the ducks
Stayed 2 nights in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, here for an overnight wedding reception stay,
Stayed 1 night in Aug 2024

10/10 Excellent

Arkadiusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good very nice
Stayed 1 night in Aug 2024

8/10 Good

Colin

Business traveller
Liked: Staff & service, amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, clean and comfortable. There was a lovely view of the canal and the buffet breakfast was very good with lots of variety.
Stayed 1 night in Aug 2024

4/10 Poor

Jacqui

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Really looking forward to a night here after here hearing some good reviews. Sadly our room was cramped, the bathroom was shockingly small, and even down to minor details like no biscuits on the complimentary tray!! Breakfast was average and not overly warm either - hot lamps needed…
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024