2/10 Terrible
Carla
Travelled with family and small children
21 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I travelled with my parents and in laws. We booked 3 bedrooms.
My parents bedroom had a broken shower. They change their room for a room without a view, saying they would take them back to the room with a better view to the lake in the next morning, when the shower got fixed. Never happened.
I was going to open the sofa bed for my kids, the mattress looked like paper. And, guess what, the sheets were dirty, lot of body man hair. The front desk lady went there to take the sheets off. After that, they tried to convince me to pay EXTRA to get a better room. So unbelievable.
Hot tub does not open on Mondays, cause they said they clean and change the water, it’s a lie. My father found something inside that we don’t know what was it. And the water was dirty, and It was Tuesday afternoon, a day after they “changed” the water.
Sauna was out of order.
Breakfast was ok, clean and the server extremely nice and polite. The view, if you have one, for the river, is beautiful.
Definitely not staying again. If you are a family of for, take the 2 bedroom apartament. The sofa bed is disgusting and you will sleep on a piece of paper.
Still waiting for them to give our deposit money back. Also still waiting for the check out receipt.
Carla
Stayed 2 nights in Aug 2024