2/10 Terrible
Will R.
28 Oct 2024
Disliked: Cleanliness
DO NOT STAY AT THIS HOME!! THEY DO NOT CARE ABOUT YOU....
I recently had an incredibly disappointing experience with the managers of this property. On the day of our check-in, we were informed that our reserved property was unavailable due to a water leak—understandable, things happen, no big deal.
They offered us an alternative property, which turned out to be run-down and clearly not booked for a reason. After declining, we were told another home would be available the next night, but they left us to find our own accommodation for that evening.
We were on a five-hour drive and had already been traveling for 12 hours! I asked if we could stay at the run down property just for one night until the other home became available, but shockingly, they refused—just to avoid paying for two cleaners! THEY DID NOT CARE ABOUT US!!!! Instead of working with us, literally left us out in the cold.
As a past proprietor of several short-term rentals, I’m absolutely stunned at how this company handled the situation. Every time I’ve had an issue with one of my properties, I prioritized my guests' satisfaction and make sure they’re taken care of—especially when it's not their fault. This company clearly lacks that standard and shows no regard for the customer. If you’re looking for reliable service from someone who cares, LOOK ELSEWHERE!!
I have never left anyone a bad review, ever, that is not who I am a person or businessman. I am epowered by writing this reveiw. RUN AWAY FOR THIS HOME OR ANY HOME MANAGED BY ***VACATION RENTAL COLECTIVE***
Will R.
Stayed 5 nights in Oct 2024