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The Old Custom House

4.0 star property
4-star inn near Padstow Harbour

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Standard Room, 2 Single Beds, Non Smoking
Superior Double Room | Living area
Front of property
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
South Quay, Padstow, England, PL28 8BL
  • Padstow Harbour
    ‪1 min walk‬
  • National Lobster Hatchery
    ‪5 min walk‬
  • Prideaux Place
    ‪8 min walk‬
  • Newquay (NQY-Newquay Cornwall)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Harbour Hotel Padstow

Pet-friendly
Free WiFi
Restaurant
Breakfast available
4.4 out of 5, Excellent, (741)
The price is CA $210
per night
CA $252 total
includes taxes & fees
16 Feb - 17 Feb
Harbour Hotel Padstow

About the area

Padstow

Seaside stay .At this inn, you'll be steps from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within half a mile (1 km).
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 1 min walk
  • Trevone Bay Beach - 6 min drive
  • Harlyn Bay Beach - 7 min drive
  • Polzeath Beach - 40 min drive
  • Hawkers Cove Beach - 44 min drive

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

4-star inn near Padstow Harbour
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 499 ft (GBP 8.80 per night)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 328 reviews" "
Rating 8 - Good. 99 out of 328 reviews" "
Rating 6 - Okay. 28 out of 328 reviews" "
Rating 4 - Poor. 13 out of 328 reviews" "
Rating 2 - Terrible. 4 out of 328 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities
Great pub right on the harbour.
Stayed 2 nights in Oct 2024

8/10 Good

NICOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.
Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views across the harbour
Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Reception!!!
Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Denyelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.
Stayed 3 nights in Aug 2024

8/10 Good

Karime

Stayed 1 night in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Top Place in Padstow
Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooking the harbour
Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.
Stayed 2 nights in Jul 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Very authentic
Stayed 2 nights in Jul 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024