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The Waterfront Suites - Heritage Collection

5.0 star property
5-star beachfront aparthotel near Bay of Islands

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Waterfront Suites - Heritage Collection

Pool
Front of property
Penthouse, 3 Bedrooms | Private kitchen
On the beach
On the beach

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Washer
  • Barbecue grill
  • Housekeeping
  • Air conditioning
  • Kitchen
  • Dryer

Explore the area

Map
100 Marsden Road, Paihia, 0210
  • Bay of Islands
    1 min walk
  • Paihia Wharf
    3 min walk
  • Te Ti Bay
    3 min walk
  • Kerikeri (KKE-Bay of Islands)
    22 min drive

Room options

Suite, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Living area

Premium Suite, 2 Bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 7
  • 5 Twin Beds OR 3 King Beds

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Kitchen
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About the area

Paihia

Beachfront retreat .With a stay at this Paihia aparthotel, you'll be steps from Paihia Wharf and a 5-minute walk from Bay of Islands. Te Ti Bay and Paihia Beach are also within half a mile (1 km).
View more Aparthotels in PaihiaOpens in a new window

What's nearby

  • Paihia Wharf - 3 min walk
  • Paihia Beach - 4 min walk
  • Waitangi Treaty Grounds - 4 min drive
  • Haruru Falls - 5 min drive
  • Russell Beach - 30 min drive

Getting around

  • Kerikeri (KKE-Bay of Islands) - 22 min drive

Restaurants

  • ‪Cbk Craft Beer and Kitchen - ‬2 min walk
  • ‪Marina Cafe Opua - ‬7 min drive
  • ‪Hone's Garden - ‬25 min drive
  • ‪Paihia Wharf - ‬2 min walk
  • ‪Charlotte's Kitchen - ‬3 min walk

About this property

The Waterfront Suites - Heritage Collection

5-star beachfront aparthotel near Bay of Islands
The Waterfront Suites - Heritage Collection offers its guests barbecue grills, tour/ticket assistance, and a garden. Event space at this aparthotel measures 592 square feet (55 square meters) and includes conference space. Public spaces have free WiFi. The luxury The Waterfront Suites - Heritage Collection also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. Self parking is free.

This 5-star Paihia aparthotel is smoke free.

  • 15 guestrooms or units
  • 3 levels
  • 2 buildings
  • 592 sq ft of conference space
  • 55 sq m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site
The Waterfront Suites - Heritage Collection offers 15 air-conditioned accommodations with washers/dryers and DVD players. Beds feature premium bedding. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

This Paihia aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

Languages

English, French

Property amenities

Beach

  • On the beach

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)

Family friendly

  • Free crib/infant bed
  • Babysitting (surcharge)

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Toaster
  • Electric kettle

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Rollaway/extra beds: NZD 40.0 per day

Bathrooms

  • Free toiletries
  • Towels provided
  • Hair dryer

Entertainment

  • LCD TV with digital service
  • DVD player

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Conference space (592 square feet)

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • Front desk (limited hours)

Location highlights

  • Near the ocean
  • On the bay
  • On the waterfront
  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 15 rooms
  • 3 floors
  • 2 buildings
  • Built in 2006

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

The Paihia Sails Three Bedroom Premium Suite is located in a different building, 55 yards (50 meters) from the main property and does not have access to amenities such as the pool and barbecue facilities.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Waterfront Suites Heritage Collection Apartment Paihia
Waterfront Suites Apartment Paihia
Waterfront Suites Paihia
The Waterfront Hotel Paihia
Waterfront Suites
Waterfront Suites Heritage Collection Apartment
Waterfront Suites Heritage Collection Paihia
Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites - Heritage Collection Paihia
The Waterfront Suites - Heritage Collection Aparthotel
The Waterfront Suites - Heritage Collection Aparthotel Paihia

The Waterfront Suites - Heritage Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 515 out of 644 reviews" "
Rating 8 - Good. 101 out of 644 reviews" "
Rating 6 - Okay. 13 out of 644 reviews" "
Rating 4 - Poor. 10 out of 644 reviews" "
Rating 2 - Terrible. 5 out of 644 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Louise

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful with organising day trips
Stayed 3 nights in Aug 2024

10/10 Excellent

Corey

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay in Paihia - two bedroom apartment was ideal for the whole family and gorgeous views!
Stayed 1 night in Jul 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, room comfort
Fabulous
We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.
Stayed 1 night in Jul 2024

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Great place to stay nice and handy to restaurants and shops. Nicely presented and very clean, highly recommend to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Mereana

Liked: Cleanliness, property conditions & facilities
Its amazing love the look of the whole room and suites. Everything complinets the rooms well.
Stayed 1 night in Jun 2024

10/10 Excellent

Jason

Stayed 1 night in May 2024

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
The receptionist was lovely. Very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Edmond

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

John

Travelled with partner
Rude aggressive receptionist. No view.
Stayed 5 nights in Mar 2024

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Air con wasn’t working but otherwise a fabulous property and location
Stayed 1 night in Feb 2024

10/10 Excellent

Ann Marie

Liked: Cleanliness, room comfort
Exceptional
This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend
Stayed 3 nights in Feb 2024

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort
Lovely place - pity about the Wi-Fi
My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tina

Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities
Great place we will be back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation and location!
Stayed 1 night in Jul 2023

10/10 Excellent

Kirstin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property 😊
Stayed 2 nights in Apr 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds are beautifully landscaped. It is super close to all of the main areas of Paihia The suite itself was so well appointed.
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael, Bloomington

Liked: Cleanliness
Stayed 1 night in Nov 2022

6/10 Okay

Nick

Business traveller
Liked: Amenities
Pretty good. Disappointed in condition and smell coming from the carpet in bedroom. Mouldy or damp
Stayed 1 night in Nov 2022

10/10 Excellent

shenita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect spot across the water, a really pleasant stay
Stayed 1 night in Oct 2022

10/10 Excellent

Sharleen

Stayed 1 night in Sep 2022